Job Description

Description

Jacobs is seeking a qualified System Administrator - Intermediate professional to support the IT Service Management (ITSM) contract at Scott AFB, IL. Jacobs provides information technology solutions and services to a broad range of both Government and private industry, including Department of Defense, Federal Civilian agencies, healthcare, education, and small/medium business market. Our analysts, engineers, and technicians are highly trained, qualified subject matter experts, understanding each segments specialized business processes, requirements, and functions. Combined with an extensive IT background, Information Solutions Group's enhanced IT services enable our clients to analyze existing business processes, identify process improvements, evaluate associated risks, and develop operational solutions.

Under general direction, the System Administrator is responsible for activities related to system administration. Responsibilities include, but are not limited to:

Ensure Tier II troubleshooting support for incidents occurs within one (1) business day after receipt of request during normal business hours
Ensure long-term requirements of systems operations and administration are included in the overall information systems planning of the organization
Responsible for the installation, maintenance, configuration, and integrity of computer software.
Install, configure, and maintain operating systems on workstations and servers, in support of business processing requirements for Windows Server 2012, 2016 and 2019. Windows 10 version 1909.
Ensure workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions
Maintain detailed documentation on all systems and procedures
Develop and promote standard operating procedures
Maintain and support Windows servers and applications to ensure compliance with Security Technical Implementation Guides (STIG) and local guidelines and procedures
Administer and maintain Admin Active Directory accounts, permissions, and access rights
Administer and maintain RSA Accounts, permissions, and access rights
Utilize Remedy to maintain and track trouble tickets

QUALIFICATIONS
The selected candidate must have:
Ability to communicate often with non-technical users about desktop issues
Demonstrated experience operating and maintaining both physical and virtual servers
Familiarity with Print Server, File Servers using DFS, Domain Controllers, Lync Server, DHCP Server, OCSP Servers, ArcServe Backup, RSA, Tanium, vCenter 6.5, 6.7, 70, and SCCM
The ability to support 24-hour Weekend/Holiday On-Call Operations and respond onsite within two (2) hours of notification
An IAT Level II certification is required. The minimum of an interim Secret level DoD Security Clearance is required. Microsoft MCSP or MCSA certifications are desired, but not required.
This position requires a 2+ years of experience working on as a System Administrator, preferably within an IT realm.

Essential Functions

Physical Requirements
Requires sitting for extended periods of time at a desk (90%). Requires sitting at a computer terminal for long periods of time (90%). There is a possibility that due to parking availability and location of work area walking moderate to long distances can sometimes be required.

Work Environment
Inside office/cubicle environment. Requires ability to interact professionally with co-workers and all levels of management (100%).

Equipment and Machines
Requires ability to operate a personal computer, a telephone, copier, and other general office equipment (100%). Ability to conduct evaluation of third and fourth generation or current state of the art computer hardware and software and its ability to support specific requirements, interfacing with other equipment and systems.

Attendance
Attendance is critical. Work hours are normally 8 hours per day and 5 days per week, Monday through Friday. Being prompt is important to provide continuous and on-going service to customers. Attendance is important to maintain continuity of service. Work outside of normal duty hours may be required with as little as one-hour advance notice. Overtime is infrequent, but important when required (1%). Must be able to support 24-hour Weekend/Holiday On-Call Operations and respond onsite within two (2) hours of notification and roughly 3 contingency/emergency/exercise periods per year.

Some travel is expected for this role and is estimated at less than 10%.

Other Essential Functions
Must be able to communicate effectively, both verbally and in writing. Must be able to interface with individuals at all levels of the organization. Must be able to obtain unescorted access to work areas. Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee or others. An IAT Level II certification is required. The minimum of an interim Secret level DoD Security Clearance is required.