Customer Service (Entry Level - Account Manager)

Parker Hannifin
0 reviews

Posted on: 8 Feb 2021

Hiawatha, IA

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Job Description

Basic Function:

This Customer Service Representative will work independently to provide premier customer service to assigned, established customers. They will assist their customers in all areas of order entry, changes, problem resolution, and communication of Division pricing and follow-up to insure the customer is satisfied.

Scope/Supervision:

This Customer Service Representative will provide prompt service to phone calls, faxes and e-mails. Communications come from customers, Divisions and sales staff. They will have the support of the team when needed and work under the direction of the office supervisor and/or PSC Manager.

Essential Functions:

• Communicates in a timely manner with customers, field sales and internal personnel regarding customer needs

• Receive, review and input customer orders

• Provide prompt responses to customer requests, issues and schedule changes made by phone, fax, e-mails, etc.

• Follow-through to resolve customer complaints • Use Parker catalogs and reference material to answer customer questions

• Perform all required and best practice activities in the servicing of all customers

• Expedite Division product and maintain positive relations

• Maintain and expand upon current customer relationships

• Actively support the Corporate Win Strategy

• Perform other related responsibilities

• Previous Customer Service experience (in Account Management/Sales Industry, not retail)

• Excellent telephone skills with the ability to work with others

• Ability to read and interpret written forms of communication (customer Pos, change orders, PO special instructions, work instructions, etc.)

• Order entry and order tracking experience

• E-mail and internet (customer portal) experience

• Knowledge of Parker parts and part numbers is a plus, but not required

• Must be a self-starter, able to work independently, and motivated to follow through to closure

• Ability to multi-task many projects at once, prioritize and escalate issues when appropriate

• HS Diploma, BA degree preferred, but not required

• Ability to sit for long periods of time

• Ability to get up frequently to retrieve documents, including from the shop

Skills:

• Computer proficiency

• Strong team player

• Excellent interpersonal and communication skills

• Strong customer orientation

• Time Management: the ability to organize and manage multiple priorities.

Parker Hannifin

Cleveland, OH

Parker-Hannifin Corporation manufactures and sells motion and control technologies and systems for various mobile, industrial, and aerospace markets worldwide. The company operates in two segments, Diversified Industrial and Aerospace Systems. The Diversified Industrial segment provides static and dynamic sealing devices; filters, systems, and diagnostics solutions to monitor and remove contaminants from fuel, air, oil, water, and other liquids and gases; connectors, which control, transmit, and contain fluid; hydraulic, pneumatic, and electromechanical components and systems for builders and users of industrial and mobile machinery and equipment; and critical flow components for process instrumentation, healthcare, and ultra-high-purity applications, as well as components for use in refrigeration and air conditioning systems, and in fluid control applications for processing, fuel dispensing, beverage dispensing, and mobile emissions. This segment sells its products to original equipment manufacturers and their replacement markets in manufacturing, packaging, processing, transportation, mobile construction, refrigeration and air conditioning, agricultural, and military machinery and equipment industries.

The Aerospace Systems segment offers products for use in commercial and military airframe and engine programs, including control actuation systems and components, engine systems and components, fluid conveyance systems and components, fuel systems and components, fuel tank inserting systems, hydraulic systems and components, lubrication components, pneumatic control components, power conditioning and management systems, thermal management products, and wheels and brakes.

This segment markets its products directly to original equipment manufacturers and end users. The company markets its products through direct-sales employees, independent distributors, and sales representatives. Parker-Hannifin Corporation was founded in 1918 and is headquartered in Cleveland, Ohio.