Job Description

Company Summary

Join our team! As a member of the First American family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. As a global leader in providing title insurance, settlement services and risk solutions for real estate transactions, First American (NYSE: FAF) is an ideal place to build your career. We have been entrusted with helping our customers achieve and protect their dream of homeownership since 1889. We believe that our people are the key to the companys continued success, and we invest in diverse talents and backgrounds and empower our teams to achieve more than they could anywhere else. First American has created an award-winning culture and has been named to the Fortune 100 Best Companies to Work For list for the fifth consecutive year and to more than 50 regional Best Places to Work lists. For more information, please visit www.homewarranty.firstam.com

Job Summary

Essential Functions

* Manage the relationship between Brokers, Sales Field, and Homeowners as related to claim activity.
* Make decisions on behalf of the Sales Field balancing the Broker / Sales Field Relationship and the needs of the company and homeowner as related to claim activity.
* Triage and manage to closure all support requests emanating from assigned territory in accordance with company and departmental procedures. Assist sales representatives with decision making (discretionary, seeking advice).
* Dispatch and monitoring Check and Advise for Sales Managers and Divisional Sales Managers.
* Obtain cost on work performed outside of First American for sales reps, sales managers and divisional managers.
* Participates in department improvement plans, including brainstorming Falcon enhancements.
* Provide broker/agent information to sales representatives, Sales Managers, Divisional Managers and VP of Sales.
* Handle various dispatch activities as requested by sales managers and at representatives own discretion.
* Communicate with various departments to coordinate completion efforts.
* Take reports from contractors and make decisions with a predetermined authorization limit.
* Process reimbursement and cash out requests.
* Provide cost for covered and non-covered items.
* Purchase equipment on behalf of sales rep, sales managers, divisional managers and customers to expedite job completion.

Requirements

* High School Diploma or equivalent
* Requires 2 - 4 years internal Claims Resolution Level II representative experience
* Sales experience desirable
* Fundamental understanding of Home Warranty policies, systems and appliances.
* Understanding of sales / real estate transactions
* Ability to build relationships and create rapport
* Good listening, verbal and written communication skills
* Proven customer service skills
* Good organizational skills with the ability to multi-task, prioritize and follow up
* Strong problem solving and conflict resolution skills
* Analytical and detail oriented
* Advanced contract knowledge.
* Advanced procedure and process knowledge.
* Working knowledge of Microsoft Office
* Negotiation, mediations skills

First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.