Job Description

Operations Support Engineer / Analyst

Description

Operations Support Engineer / Analyst

Description

This position will serve as a technical resource within the Power Delivery Operations Support Communications group.

Operations Support is the lens through which the Control Center Operators see our system and is made up of four teams. The Training team which provides the foundation to understand and operate the system. The Applications Support team which maintains over a dozen applications and over 30 reports to ensure timely identification and resolution of system issues for ITS, Operations, and TMCs, Modeling and Engineering Support team which verifies the system models and accurately reflects our system to ensure all control, analog and alarm points function properly. the Communication Support team which maintains critical application and communications pathways that allow operators to view the control system.

The Communication Support team ensures reliable, safe, and secure critical systems while providing superior support and service to the Distribution Control Centers. The team is made up of engineers, analysts and specialists providing tier 1 and tier 2 support to our customers for a network of servers and applications that form the Distribution SCADA system. The DSCADA system allows Distribution System Operators at the Distribution Control Centers (DCC) to remotely monitor and control distribution equipment to ensure safe and reliable operations for our employees and customers. Additionally, the team works closely with the Technology Organization, SCS Energy Management Systems (EMS), and Distribution Automation groups to develop, resolve, and enhance communications to substation, transmission line, and distribution line remote terminal units (RTUs).

NOTE: The position is currently located in Atlanta, but the position will begin reporting to Lithia Springs in 2022 or later.

Position responsibilities include all aspects of production support, solution delivery, and managing applications and/or reporting tools. The successful candidate will be part of a diverse team with strong focus on technology, innovation and efficiency, and will be responsible for a variety of assignments that could include but are not limited to: application development, operations support, and providing Tier 1 and Tier 2 customer support.

Key Responsibilities

Our team has several areas of responsibility so the specifics of job responsibilities may vary based on fit with business needs and team skill sets.

* Day-to-Day, maintain existing applications and work with our customers to develop new impactful solutions to help distribution operations.

* Provide hands-on support for applications critical to business operations and support for the Distribution Control Centers.

* Provide root cause analysis for incidents and troubleshoot complex technical issues across multiple technologies.

* Provide support and troubleshooting for the Distribution SCADA system.

* Participate in on-call rotation for system support.

* Focus on providing the best operator experience for our customers.

* Values the ideas, knowledge, and expertise of others.

* Share knowledge of internal/external practices and technical expertise with others.

* Responsible for interacting with the users/customers to obtain information and share information needed for successful system implementation, upgrades, usage and maintenance experience.

* Developing and maintaining documentation pertaining to support responsibilities and tasks.

* Maintain technical proficiency and support the knowledge-sharing approach within the team.

* Build and establish productive relationships with customers and communicate effectively to understand and integrate their needs in daily functions of the team.

* Foster constant innovation in processes and tools by means of automation, programming and collaboration.

* Able to learn new technology and customer processes in support of application modifications.

* Model and support employee-led safety culture and human performance initiatives.

Requirements

* Bachelors degree in Engineering, Computer Science, or related fields preferred but not required.

* Application development experience (C or equivalent preferred)

* Experience with Git or other version control systems is a plus.

* Previous experience providing end-user support to multiple user groups is a plus.

* Experience providing technical support and troubleshooting applications is a plus.

Ability to obtain Critical Infrastructure Protection (CIP) and Insider Threat Program (ITP) security clearance is required.

Georgia Power is an investor-owned, tax-paying utility that serves 2.25 million customers in all but four of Georgia's 159 counties. The largest of four electric utilities that make up Southern Company, Georgia Power, has been providing electricity to Georgia for more than a century at rates well below the national average.

Southern Company (NYSE: SO) is America's premier energy company, with 46,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million customers through its subsidiaries . The company provides clean, safe, reliable and affordable energy through electric operating companies in four states, natural gas distribution companies in seven states, a competitive generation company serving wholesale customers across America and a nationally recognized provider of customized energy solutions, as well as fiber optics and wireless communications . Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top energy companies in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at www.southerncompany.com.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Type: Standard

Primary Location: Georgia-Metro Atlanta-Atlanta

Operating Company: Georgia Power Company

Other Locations: United States

Job Type: Standard

Travel (Up to...): Yes, 25 % of the Time

Work Location(s):

Virginia Avenue Office - 689 Virginia Ave NE (689ATLANTA)

689 Virginia Ave NE

Atlanta, 30306

Req ID: GPC2007540