Job Description

Operations Support Engineer / Analyst

Description

Operations Support Engineer / Analyst

Description

This position will serve as a technical resource within the Power Delivery Operations Support Communications group.

Operations Support is the lens through which the Control Center Operators see our system and is made up of four teams. The Training team which provides the foundation to understand and operate the system. The Applications Support team which maintains over a dozen applications and over 30 reports to ensure timely identification and resolution of system issues for ITS, Operations, and TMCs, Modeling and Engineering Support team which verifies the system models and accurately reflects our system to ensure all control, analog and alarm points function properly. the Communication Support team which maintains critical application and communications pathways that allow operators to view the control system.

The Communication Support team ensures reliable, safe, and secure critical systems while providing superior support and service to the Distribution Control Centers. The team is made up of engineers, analysts and specialists providing tier 1 and tier 2 support to our customers for a network of servers and applications that form the Distribution SCADA system. The DSCADA system allows Distribution System Operators at the Distribution Control Centers (DCC) to remotely monitor and control distribution equipment to ensure safe and reliable operations for our employees and customers. Additionally, the team works closely with the Technology Organization, SCS Energy Management Systems (EMS), and Distribution Automation groups to develop, resolve, and enhance communications to substation, transmission line, and distribution line remote terminal units (RTUs).

NOTE: The position is currently located in Atlanta, but the position will begin reporting to Lithia Springs in a few years.

Key Responsibilities

Our team has several areas of responsibility so the specifics of job responsibilities may vary based on fit with business needs and team skill sets.

* Provide tier 1 and tier 2 system support.

* Support Distribution Network servers and equipment.

* Domain Controller Administration

* Antivirus Administration

* Support the cybersecurity stance to maintain operational stability.

* Proactively monitor solutions to reduce the occurrence of outages and minimize the length of outages.

* Provide root cause analysis for incidents and troubleshoot complex technical issues across multiple technologies.

* Produce and maintain software and hardware documentation and procedures.

* Provide support and troubleshooting for the Distribution SCADA system.

* Participate in on-call rotation for system support.

* Research viable alternatives to meet the technical requirements of business solutions with a focus on resiliency.

* Understand business partners technical requirements.

* Focus on providing the best operator experience for our customers.

* Values the ideas, knowledge, and expertise of others.

* Research viable solutions to meet the technical requirements of business solutions.

* Share knowledge of internal/external practices and technical expertise with others.

* Responsible for prioritizing work, evaluating results and taking corrective action as needed.

* Establish and maintain effective working relationships and communicate with all levels in the organization.

* Ability to support and work in a team environment.

Requirements

Given the scope of our team is broad, there is a variety of combined skills, experience and knowledge that would meet our teams needs.

Education

* Bachelors degree in Engineering, Computer Science, or related fields preferred but not required.

Experience

* Knowledge of network architecture and security.

* Knowledge of domain administration and windows platform best practices.

Ability to obtain Critical Infrastructure Protection (CIP) and Insider Threat Program (ITP) security clearance is required.

Georgia Power is an investor-owned, tax-paying utility that serves 2.25 million customers in all but four of Georgia's 159 counties. The largest of four electric utilities that make up Southern Company, Georgia Power, has been providing electricity to Georgia for more than a century at rates well below the national average.

Southern Company (NYSE: SO) is America's premier energy company, with 46,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million customers through its subsidiaries . The company provides clean, safe, reliable and affordable energy through electric operating companies in four states, natural gas distribution companies in seven states, a competitive generation company serving wholesale customers across America and a nationally recognized provider of customized energy solutions, as well as fiber optics and wireless communications . Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top energy companies in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at www.southerncompany.com.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Type: Standard

Primary Location: Georgia-Metro Atlanta-Atlanta

Operating Company: Georgia Power Company

Other Locations: United States

Job Type: Standard

Travel (Up to...): Yes, 25 % of the Time

Work Location(s):

Virginia Avenue Office - 689 Virginia Ave NE (689ATLANTA)

689 Virginia Ave NE

Atlanta, 30306

Req ID: GPC2007541