IT Support Analyst (Wilson, NC)
Posted on: 7 Feb 2021
Wilson, NC
Job Description
Regular or Temporary:
Regular
Language Fluency: English (Required)
Work Shift:
1st shift (United States of America)
Please review the following job description:
Performs intake activities related to the support of end-users. Documents problems they are experiencing and gathers information necessary for problem resolution. Provides support in the form of troubleshooting activities for standard problems encountered by end-users.
Follows established methodologies or procedures to determine end-user problems and provide a solution. May interact with production services, software systems engineering, applications support, and/or applications development to restore service and/or identify and correct core problem. Escalates complex, non-routine issues to more experienced teammates. Works within standard guidelines. Makes decisions within guidelines.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Follows established methodologies or procedures to determine end-user problems and provide a solution.
2. May interact with production services, software systems engineering, applications support, and/or applications development to restore service and/or identify and correct core problem.
3. Escalates complex, non-routine issues to more experienced teammates.
4. Works within standard guidelines.
5. Makes decisions within guidelines.
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. High school diploma and two years of end-user support experience or equivalent combination of education and work experience.
2. Understanding of software and hardware deployed within a business.
3. Effective verbal and written communication skills for the purpose of information to end-users.
Preferred Qualifications:
1. Associate's or technical degree and three years of work experience in IT.
2. Knowledge of specific software and hardware.
3. Banking or financial services experience.
SunTrust Banks
Atlanta, GA
SunTrust Banks, Inc. operates as the holding company for SunTrust Bank that provides various financial services for consumers, businesses, corporations, institutions, and not-for-profit entities in the United States. It operates in two segments, Consumer and Wholesale. The Consumer segment provides deposits and payments; home equity and personal credit lines; auto, student, and other lending products; credit cards; discount/online and full-service brokerage products; professional investment advisory products and services; and trust services, as well as family office solutions. This segment also offers residential mortgage products in the secondary market.
The Wholesale segment provides capital markets solutions, including advisory, capital raising, and financial risk management; asset-based financing solutions, such as securitizations, asset-based lending, equipment financing, and structured real estate arrangements; cash management services and auto dealer financing solutions; investment banking solutions; and credit and deposit, fee-based product offering, multi-family agency lending, advisory, commercial mortgage brokerage, and tailored financing and equity investment solutions. This segment also offers treasury and payment solutions, such as operating various electronic and paper payment types, which comprise card, wire transfer, automated clearing house, check, and cash; and provides services clients to manage their accounts online.
The company offers its products and services through a network of traditional and in-store branches, automated teller machines, Internet, mobile, and telephone banking channels. As of December 31, 2018, it operated 1,218 full-service banking offices located in Florida, Georgia, Virginia, North Carolina, Tennessee, Maryland, South Carolina, and the District of Columbia. SunTrust Banks, Inc. was founded in 1891 and is headquartered in Atlanta, Georgia.
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IndustryBanking/Financial Services
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No. of Employees22,899
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Website
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Jobs Posted2598
