Job Description

Customer Portfolio Specialist- AR Collections

* Country:US
* State:NORTH CAROLINA
* City:Durham
* Category:Finance
* Required Education:High School Diploma/GED
* Position Type:Early Professional
* Employment Type:Full-Time
* Contract Type:Fixed Term - Long Term
* Company:(0147) International Business Machines Corporation
* Req ID:352960BR
* Travel Required:No Travel
* Min Salary:
* Max Salary:
* Currency:
* Location:Durham, NC US

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Introduction
The Finance & Admin Business Analyst is essential to the ongoing profitable operations for one of the most globally recognized and respected companies in the world. By overseeing our financial activities, you will enable IBM to continue to bring to market ground-breaking innovations such as Artificial Intelligence, Cognitive Solutions, Cloud Infrastructure, and Blockchain technologies, to name a few.

Your Role and Responsibilities
The Portfolio Specialist contributes to the success of the Quaker Sales and Distribution portfolio by driving cash flow and managing relationships with internal and external QSDI customers. Required to identify, analyze, and solve customer concerns in a timely and effective manner.

ACCOUNTABILITIES:

Customer Portfolio Management:

* Generate ideas and seize opportunities to drive reduction in DCSO and over 30 (aged receivables)
* Leverage appropriate business practices to manage profitable customer relationships
* Apply knowledge of key customer financial indicators to evaluate portfolio risk
* Initiate customer contact (e-mail, outbound phone calls) to manage collection process
* Engage in customer specific dialogue to understand accounting, purchasing, and delivery processes and procedures
* Manage customer account activity through SAP to resolve customer discrepancies within established SLAs

Reporting and Analysis:

* Review and analyze Daily Aging report to identify priority accounts to conduct ,and facilitate, collection efforts
* Provide input on Account projections with supporting analysis of account pay trends.

Required Technical and Professional Expertise
* 1 3 Years Relevant AR Experience
* 2 years experience using excel
* 1-2 years SAP experience

Preferred Technical and Professional Expertise
* 1-2 years of Knowledge of Electronic Presentment and Payment Applications preferred

About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

IBM intends this job to be performed entirely outside of Colorado.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.