Operations Analyst
Posted on: 7 Feb 2021
St Louis, MO
Job Description
Job Description:
Job Description
This is a key operational role within the Cash Management function of Transportation Services and has a direct impact on the success of ensuring cash is available for customers at Financial Centers (FC) and ATMs. The Phone Analyst position is responsible for:
Reviewing and reconciling cash forecasts for assigned FC and ATMs.
Working with the forecasting team to insure forecast integrity in meeting cash demands, making any necessary adjustments.
Monitoring FC and ATM cash levels, requesting emergency cash services as needed in order to avoid a cash out situation and customer impact.
Coaching FC Management teams to manage cash levels appropriately and consistently
Ensures ATM service schedule adherence by FC personnel and Armored Suppliers
Manages Armored Suppliers to meet contractual SLAs
Managing incoming call requests from FC and Armored Suppliers to support cash needs and inquiries.
Success in this position requires outstanding communication and partnering skills and the ability to work both independently and as part of team. Inbound phone based position, must be comfortable on the phones delivering excellent service.
Proven ability to work as part of a team environment and as an individual contributor
Proven ability to adapt quickly to new demands and challenges
Proven ability to handle multiple tasks simultaneously
Proven ability to effectively lead while constantly raising the bar for quality and client experience
Strong communication skills and working knowledge of Excel and computer systems.
Schedule: Tuesday-Saturday 7:00am-4:00pm.
Shift:
1st shift (United States of America)
Hours Per Week:
40
Bank of America
Charlotte, NC
Bank of America Corporation, through its subsidiaries, provides banking and financial products and services for individual consumers, small- and middle-market businesses, institutional investors, large corporations, and governments worldwide. It operates through four segments: Consumer Banking, Global Wealth & Investment Management (GWIM), Global Banking, and Global Markets. The Consumer Banking segment offers traditional and money market savings accounts, CDs and IRAs, noninterest- and interest-bearing checking accounts, and investment accounts and products; and credit and debit cards, residential mortgages, and home equity loans, as well as direct and indirect loans, such as automotive, recreational vehicle, and consumer personal loans.
This segment provides its products and services through approximately 4,300 financial centers; 16,300 ATMs; call centers; and digital banking platforms. The GWIM segment offers investment management, brokerage, banking, and trust and retirement products; and wealth management solutions targeted to high net worth and ultra high net worth clients, as well as customized solutions to meet clients’ wealth structuring, investment management, and trust and banking needs, including specialty asset management services.
The Global Banking segment provides lending products and services, including commercial loans, leases, commitment facilities, trade finance, and real estate and asset-based lending; treasury solutions, such as treasury management, foreign exchange, and short-term investing options; working capital management solutions; and debt and equity underwriting and distribution, and merger-related and other advisory services.
The Global Markets segment offers market-making, financing, securities clearing, settlement, and custody services, as well as risk management, foreign exchange, fixed-income, and mortgage-related products. Bank of America Corporation was founded in 1874 and is headquartered in Charlotte, North Carolina.
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IndustryBanking/Financial Services
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No. of Employees205,000
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Website
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Jobs Posted2694
