Job Description

Ally and Your Career

Ally Financial only succeeds when its people do - and that's more than some cliche people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too?

The Opportunity

If you enjoy being a leader and owning the best teams in auto servicing, this may be the right opportunity for you! You will mentor and advise your team to help our customers, while working in a lively team environment. You'll go home feeling like you made a difference and watch your team grow, develop and succeed. As a Manager, you'll spend your day guiding your team, ensuring procedures are followed and serving as a liaison between the collections teams and senior management. With three Collections Centers in the U.S., the Collections team is responsible for collecting on past due auto accounts. The team receives extensive training with an emphasis on compliance, and negotiating and selling skills to ensure collection routines are consistent and based on industry best practices. Visit http://www.ally.com/ to learn more. Responsible for leading supervisors and staff within the Asset Recovery Center. Includes performance and leadership of the Skip, Loss and EMW department as well as controls and compliance of given areas. Coordinates procedures to ensure that they are carried out according to established policies. Fully knowledgeable of assigned product or functional area, with a detailed understanding of the entire Asset Recovery functions. Coordinates training and development of subordinate the team, including related projects and functions. Recommends and implements changes to procedures. Reviews and prepares periodic reports. Runs capacity planning and distributes the work load.

The Work Itself

* Review the daily recoveries report for recovery trends measured on recovery dollars, liquidation rates and operating expenses Review department strategies as needed to meet monthly performance objectives.
* Approve account settlements and waivers, and noted in appropriate systems (Auto-IMS or Debt Manager)
* Review monthly control logs Completes risk assessments and implements controls to mitigate compliance and operation risks
* Handles Asset Recovery Supervisors and their respective teams of Representatives.
* Maintains a detailed understanding of the entire Asset Recovery function.
* Train and develop subordinate supervisors and staff.
* Assists in formulation of and handling within department budget.
* Recommends and implements changes in procedures.
* Miscellaneous duties as assigned.
* Identify gaps and make recommendations for efficiency gains.

The Skills You Bring

* 5 + years in customer service or financial services industry is needed.
* 5+ years leadership experience preferred Conflict resolution skills Negotiation skills
* Bachelor's degree in related field strongly preferred, MBA is preferred
* Industry knowledge Change - time management skills Operational improvement skills Proficiency in leading a department; product knowledge Oral - written communication Discretion; ability to multitask Familiar with company policies - procedures; attention to detail Professional phone etiquette.

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally's total compensation -- or total rewards -- extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

* Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
* Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
* Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally and financially.
* Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and child care discounts.
* Work-Life Integration: other benefits including LifeMatters Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs.

Who We Are

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.