Job Description

Job Description
Position Summary

The Regional Operations Manager will provide oversight of all contracted services across multiple sites within a geographic region. The Regional Operations Manager will be responsible to build strong client partnerships and drive operational excellence to ensure those sites within the region are meeting or exceeding client expectations. Ideal candidates will possess a positive, can-do attitude and have a passion for helping others be successful. In this role, you will partner and consult with the local operations team, the national team and the client to drive win-win solutions. Successful candidates will bring a customer focused mindset as well as possess strong business and financial acumen skills. You will also provide support, direction and coaching to the site managers at each location.

Essential Duties

* Possess deep knowledge of the operation at each site (contract, scope of work, building type, client nuances, local market conditions)
* Be responsible for the delivery and execution of all contracted janitorial services within the region
* Build long-term sustainable partnerships with the client at each location
* Consistently travel to and visit each site within the region and participate in frequent, regular onsite meetings with the client
* Effectively address all client related communications in real time with a sense of urgency (emails, phone calls, requests)
* Properly escalate issues that could impact local or national perceptions of ABM as a preferred facility services provider
* Review financial performance regularly to forecast spend and course correct when necessary
* Ensure cost control levers and metrics are in place to proactively monitor overall spend to monthly budget
* Work directly with client and internal teams to ensure billing and collections are processed in a timely manner
* Negotiate modifications to compensation or staffing plans based on site specific needs, market conditions and client driven initiatives
* Prepare and develop financial and operational reports weekly and monthly
* Work closely with site managers to develop their operational knowledge and management capabilities
* Make sure all onsite employees have clear job assignments, roles and responsibilities
* Develop site specific performance standards and ensure portfolio wide standards are being met
* Proactively create consistent and effective operational processes and see them through to implementation
* Ensure all sites are properly documenting employee onboarding, badging, safety, job training and performance management issues
* Drive and promote a strong safety culture; reinforce ABM and client safety programs
* Ensure each site is conducting formal quality checks and inspections according to plan
* Continuously monitor the overall performance of each site and make appropriate changes to improve performance
* Up-sell additional services and tag jobs above and beyond contractual agreements
* Partner with local and national 3rd party vendors and suppliers for onsite material, supplies and equipment (ordering, pricing, repair, testing out new products)
* Understand and comply with ABM policies and procedures
* Performs other duties as assigned or requested

Minimum Requirements

5+ years of distribution and/or fulfillment center experience, required (Preferred)
Ability to accomplish goals through others
Ability to improve processes
Ability to lead and influence people
Ability to maintain high individual productivity in a dynamic work at office / home / client site / airport environment
Analytical and problem solving skills
Bilingual proficiency (Spanish) a plus
Excellent interpersonal skills; display empathy, understanding and patience with employees and external customers
Effective conflict resolution and negotiation skills
Effective time management and organizational skills
Excellent verbal and written communication skills
Handle multiple projects simultaneously within established time constraints
Maintain confidentiality
Perform under strong demands in a fast-paced environment
Proficient computer skills, including experience with Microsoft Office Suite, internet
Respond professionally in situations with difficult employee/vendor/Client issues or inquiries
Strong attention to detail
Work independently as well as in a team environment
Work professionally with Client and co-workers, treating both with enthusiasm and respect
Working knowledge of continuous improvement
Domestic travel 50-65% anticipated
As needed while at the client sites, there will be significant amounts of walking, lifting up to 40 lbs, handling pallet jack equipment, cleaning.