Job Description

Responsibilities:

* Monitor and resolve all Service Now Incident and Requests within GSO queues
* Execute all SAR and RFC requests
* Provide back up support for other key team responsibilities
* Uphold all technical and business processes set forth by the GSO organization
* Follow all processes and direction set forth by the GSO System Administrator Lead.
* Escalate issues to the GSO System Administration Lead within a timely manner.

Qualifications:

* 2-5 years of relevant experience
* Detailed oriented with good organizational skills and ability to follow items through entire life cycle to ensure completeness.
* Bachelor degree (or equivalent professional and/or academic training).
* Ability to work extended working hours due to time zone variances
* Experience with supporting or maintaining CAFM or IWMS systems and databases integrations a plus

Knowledge/Experience:

* Experience working with system end users with the ability to provide clear step by step instructions.
* Knowledge of Citi Business and Systems a plus.
* Knowledge of Corporate Real Estate a plus.
* Good communication (verbal and written) and presentation skills
* Strong Use of Excel, Access, and other Microsoft tools
* Bilingual skills considered as a plus.
* Ability to work flexibly in a fast-paced environment while balancing short-term deadlines & conflicting priorities.
* Commitment to accuracy, quality, standardization, simplified user experience, and adherence to process and compliance guidelines.
* Strong technical aptitude.
* Willingness to take ownership of requests and initiative to work independently

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Job Family Group:

Project and Program Management

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Job Family:

Project Management

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Time Type:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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View the EEO Policy Statement.

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