Job Description

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)

Primary Responsibilities:

* Triage and escalate security incidents to appropriate stake holders as necessary to ensure cases are addressed and closed in a timely fashion
* Provides investigative support to Corporate Security investigators and performs preliminary and Tier 1 investigations
* Manages workflow that determines priority, level of support, and type of engagement
* Manages multiple issues concurrently
* Collaborate with internal stakeholders (e.g Enterprise Health & Safety, Enterprise Information Security, Human Capital / Employee Relations, Legal and Real Estate Services) along with external customers in gathering information to ensure exceptional level of investigations support occurs
* Must be able to interact with peers, management, and senior leaders in a constantly evolving environment to ensure a positive customer experience and atmosphere in the workplace
* Handling customer calls for the reporting of security incidents in a call center environment
* Position will require shift work to support the 24x7 operations

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

* Security or Fraud Investigation experience, with responsibility for follow-through on end to end incident investigations
* Intermediate proficiency with MS Excel, Word, PowerPoint
* Experience prioritizing and balancing multiple priorities and projects
* Demonstrated level of exceptional integrity and ability to handle sensitive and confidential information
* You will be asked to perform this role in an office setting, however, may be required to work from home temporarily due to space limitations
* Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained

Preferred Qualifications:

* Undergraduate degree
* 2 + years of experience with Physical Security controls and end to end life cycle of incident response
* 1+ years of experience providing investigative support, or conducting investigations
* 2+ years of experience of documenting processes and procedures while effectively prioritizing multiple tasks, priorities, projects, and deadlines
* Experience, comfort and familiarity with engaging law enforcement
* Experience working in a security operations center or similar environment
* Experience managing a security process, intake workflow

Soft Skills:

* Superior interpersonal and verbal / written communication skills
* Ability to engage internal and external stakeholder groups through clear and concise communication
* Ability to collect, analyze and share metrics and findings from multiple data sources

Careers at UnitedHealth Group. We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these select few, we offer the global reach, resources and can-do culture of a Fortune 7 company. We provide an environment where you're empowered to be your best. We encourage you to take risks. And we offer a world of rewards and benefits for performance. We believe the most important is the opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Corporate Security, Operations Center, Intake, Investigations, Minneapolis, Minnetonka, MN, Minnesota