Job Description

At Optum, the mission is clear: Help people live heathier lives and help make the health system work better for everyone. LHI is one of 4 businesses under OptumServe, which provides health care services and proven expertise to help federal government agencies modernize the U.S. health system and improve the health and well-being of Americans.

By joining OptumServe you are part of the family of companies that make UnitedHealth Group a leader across most major segments in the U.S. health care system.

There's an energy and excitement here, a shared mission to improve the lives of others as well as our own. Ready for a new path? Start doing your life's best work.(sm)

Perform application administration and testing of mid-sized projects, which would include necessary additions or updates to templates, kits and processes used by the business in LHI's internal business system (MedNet). Understand all frequently used MedNet configuration and underlying business logic in order to triage issues and provide feedback / assistance to Configuration Analysts on setup projects. Develop skills as a SME in being the liaison between Systems/Business Analysts and Developers in On-Call triaging of issues and to triage complex configuration issues and consult in and coordinate large configuration efforts.

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

* Monitor Backlog of setup and configuration items and implement approved configuration changes as per documented requirements
* Provide day-to-day customer / user support to LHI MedNet user groups via MedNetHelp support email box
* Provide On-Call MedNet support on designated weekends as needed
* Develop, coordinate and lead group efforts for process changes as well as solutions/fixes to issues prior to software resolution
* Design testing scenarios to identify and confirm theories to issues identified by the team or users
* Create solutions with tools used to enhance process where the MedNet does not allow for the most efficient solution (AHK/Pega/DU)
* Monitor systems within operational programs (audio files, c-files, process servers, data exchange, SFTP transfers)
* Apply knowledge of MedNet and processes to serve as MedNetHelp First Level Triage and gain additional knowledge in being MedNetHelp Second Level Triage
* Assist Business Analyst with Operational BA/OA Teams (BOAT) as backup and implement work needed to improve processes and functions with departments
* Use and develop SQL knowledge to gather data, analyze and provide results to interested parties to assist in making business decisions
* Apply abilities for independent work to drive and implement advanced configuration projects
* Build project plans and write business requirements for small to medium sized configuration projects

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

* High School/GED
* 6+ months of experience working in a Systems / Business Analyst or similar role
* Advanced level of proficiency with Microsoft Office programs, notably Excel (Pivot Tables, Macros, Advanced Formulas, etc.)
* Experience understanding complex business processes that cross many functional and operational units
* Experience understanding complex concepts of software setup, configuration, and customization especially the relationships between database tables
* Experience with Structured Query Language, MS SQL Server, or other relational databases
* Experience in a corporate environment with applications relying on large databases
* Experience performing advanced application setup tasks with guidance
* If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas, In addition, employees must comply with any state and local masking orders.

Preferred Qualifications:

* Bachelor's Degree in Computer Science, Management Information Systems or other major with MIS emphasis combined with previous work experience, military experience, or project experience
* Strong analytical and problem-solving skills
* Attention to detail is essential as are good verbal and written communication skills
* Ability to work in a fast-paced environment and meet tight deadlines
* Ability to work with minimum supervision
* Understanding of complex database structures and relationships (tables, joins, key fields)
* Advanced experience with Excel (formulas, macros, pivot tables, Power Query)
* Experience in configuration of system applications
* National Career Readiness Certificate

UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. At this time, 90% of our non-clinical workforce transitioned to a work at home (remote) status. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

Some of the steps we've taken to ensure employee well-being include:

* Transitioned our new hire training classes to be conducted virtually
* Launched our ProtectWell app and UnitedCARES program to help ease the burden and stress for our UnitedHealth Group team members and their immediate family affected by COVID-19
* Daily updates from our CEO Dave Wichmann to support and inspire team members during this challenging time
* Onsite social distancing and increased sanitization measures for employees who have been welcomed back to our offices
* Fully cover the COVID-19 healthcare costs for our employees
* Employees who self-identify as high risk or who live with someone who is high risk have been asked to remain working from home

You can learn more about all we are doing to fight COVID-19 and support impacted communities: click here.

What we do defines who we are. Take a deeper look at how we're providing support during this global health crisis and search for a way you can get involved. View our COVID-19 Resources Page: click here.

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Colorado Residents Only: The hourly wage for Colorado residents is $20.77 to $36.88. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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