Job Description

UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)

On our Community & State Strategy Office team, this Strategic Quality Manager will collaborate with our Response Director, Proposal Development Training Director, Proposal Directors, Proposal Managers and Writers to develop highly competitive and strategic questionnaire responses to complex C&S RFPs. This includes attending strategy meetings, writer calls, review meetings and conducting a complete quality review of the questionnaire drafts prior to bid submission.

This Strategic Quality Manager will also be expected to own the editing and any re-writing of final responses to ensure the articulation of our value story along with key strategic messaging themes are readily identifiable in the proposal responses. They will provide feedback to content managers to ensure the database responses reflect our most recent updated capabilities and strategic approach. Strategic Quality Managers will also be asked to assist with training design and delivery based on current business needs or trends along with policy and procedure maintenance.

This Strategic Quality Manager will direct the creation of a quality rubric and standard by which the writers will be scored and measured as well as proposal development projects, activities, resources & tools, and ownership of maintaining processes for current and future quality requirements.

You'll enjoy the flexibility to telecommute* from anywhere within United States as you take on some tough challenges.

Primary Responsibilities:

* Assist with the creation of Proposal Quality Management P&P and quality standards for the Proposal Development team
* Understand the unique needs of each RFP by reading through the entire RFP, attending all strategy and review meetings, and writer calls.
* Release of the RFP, review State Strategy documents, pre-RFP readiness materials and competitive analysis to understand the key strategic goals and state priorities
* Collaborate with the assigned Proposal Director and Proposal Manager to develop documents and tools for each specific project, including project assignments, schedule team members and meeting structure, among others
* Assist the writer by potentially writing and reviewing strategic questions throughout the process and/or providing suggestions and alternatives.
* Conduct a complete end to end review prior to the draft date, which may include the re-writing or re-positioning of final responses. Consider all elements of the proposal documents, including financial responses, network analysis, attachments, executive summary/cover letters, and any other supporting documentation.
* Ensure policy preferences have been applied and updated prior to release
* Work with the Director of Proposal Training to design, develop and deliver trainings to all required teams. Trainings will include new hire training (products, capabilities and process), a mentoring program, ongoing product and services training, ongoing product and capabilities training and strategic writing and positioning training
* Regularly identify trends, coaching opportunities and related training needs for department and specific team members. Conduct one-on-one education sessions with individuals or work with team leads to conduct coaching.
* Review competitor RFPs obtained through the Freedom of Information Act (FOIA) process during non-peak periods
* Identify areas of improvement based on information gathered through the FOIA process or recent trends. Apply appropriate positioning based on competitor strengths and weaknesses
* Convey key themes in a coaching/training environment

Demonstrated Skills:

* Exceptional writing / editing / proofreading skills
* Multi-tasker; able to effectively manage multiple projects with competing timelines and changing priorities
* Exceptional organizational and detail-oriented skills
* Excellent written and verbal communication
* Ability to work in a fast-moving environment; remain flexible
* Analytical, strategic and intellectually agile
* Ability to convey complex product offerings in simple easy to understand terms
* Exceptional editing and quality review skills
* Ability to adapt to flex needs and personal communication style based on the audience
* Ability to build relationships in a highly matrixed environment
* Strong attention to detail
* Ability to operate in a deadline driven environment

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

* 5+ years of experience in a healthcare insurance RFP environment
* 5+ years in-depth industry knowledge writing customized and creative responses to complex RFP questions
* Experience working in a matrixed environment

If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders

Preferred Qualifications:

* Bachelor's Degree in English, Business Administration or related discipline or equivalent work-related experience
* Managed care / Medicaid experience
* MS SharePoint proficiency
* Certified Project Management Professional (PMP)

Careers at UnitedHealthcare Community & State. Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in health care here. We serve the health care needs of low income adults and children with debilitating illnesses such as cardiovascular disease, diabetes, HIV/AIDS and high-risk pregnancy. Our holistic, outcomes-based approach considers social, behavioral, economic, physical and environmental factors. Join us. Work with proactive health care, community and government partners to heal health care and create positive change for those who need it most. This is the place to do your life's best work.(sm)

Colorado Residents Only: The salary range for Colorado residents is $79,700 to $142,600. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Strategic Quality Manager, Quality Manager, QM, Quality Lead, Telecommute, Telecommuting, Telecommuter, Work From Home, Remote,