Job Description

Description

Northrop Grumman Enterprise Services is seeking a well-qualified Desktop PC Tech for a classified government program at the Melbourne, FL site. Individual will perform the following duties on a day to day basis in support of the program.

bull; Provides technical support for computers and associated networks.

bull; Installs, troubleshoots, services, and repairs personal computers, related PC software, telephones, cables, and connectors. Connects personal computers and terminals to existing data networks.

bull; Instructs and assists users in the use of personal computers and networks. Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware.

bull; Performs Basic PC Setups and maintains patching and antivirus levels according to security or program requirements

bull; Completes paperwork and other tasks needed to satisfy Security requirements. Follows all Security regulations, guidelines, and processes regarding the installation, maintenance, and retirement of PCs and PC-related hardware and software. Works with Security to remediate classified data spillage incidents.

bull; Coordinates with users, IT staff, server administrators, network engineers, and customer and IT management.

bull; Reviews the trouble ticket queue to identify issues that need to be addressed. Works through the ticket queue without intervening management direction (self-motivated). Resolves tickets within established SLAs. Raises issues that require management attention or involvement.

bull; Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies.

bull; Works with system administrators and other staff to resolve support issues, escalating where appropriate.

bull; Participates in new installations, testing and special projects as needed.

bull; Spends significant portions of the day away from the desk supporting users and moving equipment.

bull; Exhibits good communication skills, an energetic approach, and patience with customers.

Qualification

Basic Qualifications:

* Associate 39;s Degree or other 2 year degree in related discipline and 3 years of related experience. Two (2) additional years of applicable work experience may be substituted for degree requirement

* Proficiency in Microsoft products such as Windows Desktop OS, Office Product Suite

* Current Security + CE or ability to obtain within 3 months of hire

* Active Secret clearance with ability to maintain

* Ability to be cleared to special access programs

* Ability to lift equipment weighing up to 40 pounds

* Ability to work after hours and weekends as needed

* US citizenship is required in order to obtain and maintain security clearance

Preferred Qualifications:

bull; Bachelors of Science or other technical based degree

bull; CompTIA A+ or Network+ Certification

bull; Active Top Secret Clearance

bull; Proficiency in remote administration and troubleshooting of desktop PCs, Visio, PowerShell

bull; Experience with zero and/or thin client devices

bull; Experience in Active Directory configuring user and computer accounts

bull; Cross-platform experience (i.e. two or more: Windows, Linux, Solaris, OSX, UNIX, etc.)

bull; Experience supporting VMware VDI (Virtual Desktop Infrastructure)