Job Description

About NCR

NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
TITLE: Delivery Coordinator

LOCATION: Nashville, TN

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:

* Acts as the single point of contact for all order fulfillment issues after order submission; Acts as single point of contact for all installation related activities including logistics and order fulfillment issues

* Interfaces with the Scheduling Team to address supplier and delivery exceptions that may interfere with the on-time or complete delivery of all hardware and software products associated with a customer order; Updating the Schedule Arrival Date Promise Date to reflect the supplier committed ship date as necessary; Maintains accuracy of the Scheduled Arrival Date on customer orders to ensure proper sourcing and customer delivery

* Manage orders in AnaPlan and work to improve ongoing On Tim in Full (OTIF) Metric.

* Daily revenue review and maintenance of Predicted Revenue Month (PRM) and Revenue Outlook.

* Acts as the single point of contact for customers, both internal and external, to deliver as per customer request date, to ensure customers needs are met.

* Processes and co-ordinates order changes or shifts in customer requirements such as cancellations, add-ons, product substitutions, delivery address changes, quantity changes, and desired receipt date (DRD) adjustments; Communicate changes to all down stream processes and monitor impacts

* Communicates changes as necessary and monitors impact; Escalates, as appropriate, any issue that may impact expected revenue recognition

* Maintains the rollout schedule and documents deviations, escalating as appropriate

* Co-ordinates with WCS to schedule Customer Engineer (CE) activity and ensures that installation is complete to the customer's satisfaction

* Monitors inventory levels and staging activity to assure material will be available to meet customer delivery requirements

* Ensures all order lines are invoice eligible in line with revenue recognition targets

* Own revenue attainment by ensuring revenue trigger made according to contractual terms without any audit exposure

* Understand Corporate Revenue Recognition Policy and invoice and record revenue according to this.

* Active support of the regional inventory management team including participation in inventory/ asset review meetings and management meetings

* Balances delivery expectations with delivery capabilities

* Strives to delight customers with existing and innovative techniques

* Drive reactive escalation events that cause a work order to exceed contractual response or resolve time; Analyze defects and implement solutions

* Follow global processes and procedures utilizing call management tools and or improvisation

* Proactive engagement with Account Support

* Help develop delivery models that take into account geographical constraints that effect cost and turn around times

* Execute continuous improvement on quality and compliance to processes

* Enters and maintains product sourcing rules and assignment sets, item pricing, and related data

* Works on a diverse scope, which requires analysis within general defined practices

* Monitors inventory levels to assure material will be available to meet customer delivery requirements

* Provides end user help desk support while meeting/exceeding ERP support Standard

* Identifies areas of improvement, understands issues, takes corrective action or escalates appropriately

BASIC QUALIFICATIONS

* Solid understanding of industry standards and practices, apply professional judgment in interpreting data and results and break down information in a systematic and communicable manner.

* Competency in office suite, focused in Excel.

* Competent communication skills

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include:

* Medical Insurance
* Dental Insurance
* Life Insurance
* Vision Insurance
* Short/Long Term Disability
* Paid Vacation
* 401k

EEO Statement
Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.