Job Description

Job Summary
5/2019

JOB SUMMARY
At Houston Methodist, the Environmental Services Representative position maintains environmental and infection control standards within established policies and procedures. This position performs a variety of general cleaning tasks in assigned areas to provide a safe and attractive environment for patients, guests, and staff in accordance with department standards.

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental Scope of Service and Provision of Care plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS
oProvide personalized care and service by consistently demonstrating our I CARE values:
-INTEGRITY: We are honest and ethical in all we say and do.
-COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
-ACCOUNTABILITY: We hold ourselves accountable for all our actions.
-RESPECT: We treat every individual as a person of worth, dignity, and value.
-EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.
oFocuses on patient/customer safety
oDelivers personalized service using HM Service Standards
oProvides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)
oIntentionally rounds with patients/customers to ensure their needs are being met
oInvolves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

PRIMARY JOB RESPONSIBILITIES
Job responsibilities labeled EF capture those duties that are essential functions of the job.

PEOPLE - 20%
1.Interacts in a positive, professional manner with patients, family and staff. (EF)
2.Actively participates in meetings, huddles and with other team members using positive communication. (EF)
3.Promotes a positive work environment and contributes to a dynamic, team focused work unit to achieve optimal results. (EF)
SERVICE - 30%
1.Responds promptly and positively to requests for assistance with directions and information from patients, staff and visitors. (EF)
2.Promptly responds to all assignments to create an environment that is conducive for healing. (EF)
3.Performs efficient room cleaning processes ensuring timely patient admissions. (EF)

QUALITY/SAFETY - 30%
1. Follows department process for room cleaning and discharge inspections, as appropriate, with the goal of meeting or exceeding HCAHPS cleanliness scores. (EF)
2.Achieves discharge, daily room cleaning and assigned area turn-around times, as appropriate. (EF)
3.During discharge activity, tracks, logs, and notifies appropriate management of safety and repair needs for equipment. (EF)
4.Follows policies, procedures, and safety rules. Observes standard infection control precautions and complies with OSHA standards. (EF)
5.Communicates and documents any facility or patient related issues to management, as appropriate. Correct minor safety hazards. (EF)

FINANCE - 10%
1.Appropriately uses and stores chemicals, paper goods, supplies, and equipment utilized during a shift. (EF)
2.Manages time effectively and prioritize department daily tasks, minimizing incidental overtime. (EF)

GROWTH/INNOVATION - 10%
1Assumes responsibility for growth and development. Participates in continuing education and in-service programs. (EF)
2Contributes ideas towards improving the efficiency and effectiveness of department processes. (EF)

This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION REQUIREMENTS
oHigh School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.) preferred

EXPERIENCE REQUIREMENTS
oOne year of experience preferred

CERTIFICATIONS, LICENSES AND REGISTRATIONS REQUIRED
oUS Department Of Transportation Hazardous Materials Certification preferred

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
oDemonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
oSufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
oAbility to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
oDemonstrates the ability to access information both in the department and within the hospital system to support the department as appropriate
oMulti-task oriented, ability to complete work within designated time frames
oAbility to accurately and efficiently perform duties with minimal supervision
oDemonstrate efficient and safe use of housekeeping equipment and chemicals

SUPPLEMENTAL REQUIREMENTS
Work AttireYes/No
Uniform Yes
ScrubsYes
Business professionalNo
Other (dept approved) Yes

On-Call* No (for Non-Exempt or Exempt jobs)

*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Event, etc) regardless of selection above.

Travel**
May require travel within No
Houston Metropolitan area

May require travel outside No
of Houston Metropolitan area

**Travel specifications may vary by department.

Please note any other special considerations to this job: Hospital-issued scrubs in OR environment as appropriate

Equal Employment Opportunity
Houston Methodist is an Equal Opportunity Employer.

Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.

VEVRAA Federal Contractor priority referral Protected Veterans requested.

Company Profile
Since its founding in 1919, Houston Methodist Hospital has earned worldwide recognition. Houston Methodist Hospital is affiliated with the Weill Medical College of Cornell University and New York-Presbyterian Hospital, one of the nation's leading centers for medical education and research. Houston Methodist is consistently ranked in U.S. News & World Reports Best Hospital list and was recently named the number one hospital in Texas. FORTUNE magazine has placed Houston Methodist on its annual list of 100 Best Companies To Work For since 2006. Houston Methodist Hospital directs millions of research dollars into patient care and offers the latest innovations in medical, surgical and diagnostic techniques. With 1,119 licensed beds, 67 operating rooms and over 6,000 employees, Houston Methodist offers complete care for patients from around the world.