Job Description

Job Summary
05/2019

JOB SUMMARY
At Houston Methodist, the Environmental Services (EVS) Coordinator position is responsible for maintaining a safe and attractive environment for patients, guests and staff, coordination of day to day activities and tasks for one or more departments including Environmental Services, Linen Services, and Transportation. This position oversees department staff scheduling and assignments to ensure that department and patient needs are met in a timely manner. The EVS Coordinator position provides hands-on training for staff and monitors performance through inspections, department surveys, and/or patient interviews. Duties for this position may be varied, and include working staff assignments such cleaning, delivering linen, or transporting patients or beds; inputting inspection date into spreadsheets or digital forms or documents; positively addressing staff conflict to reach appropriate resolutions; writing daily shift or incident reports; coordinating hospital needs with Operations Administrators and departments; and analyzing employee inspections and patient interviews to determine training needs of employees while providing redirecting feedback as necessary.

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental Scope of Service and Provision of Care plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS
oProvide personalized care and service by consistently demonstrating our I CARE values:
-INTEGRITY: We are honest and ethical in all we say and do.
-COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
-ACCOUNTABILITY: We hold ourselves accountable for all our actions.
-RESPECT: We treat every individual as a person of worth, dignity, and value.
-EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.
oFocuses on patient/customer safety
oDelivers personalized service using HM Service Standards
oProvides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)
oIntentionally rounds with patients/customers to ensure their needs are being met
oInvolves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

PRIMARY JOB RESPONSIBILITIES
Job responsibilities labeled EF capture those duties that are essential functions of the job.

PEOPLE - 25%
1.Leads daily shift huddles, provides essential staffing and operational information and assigns tasks/units to team members using positive and effective communication. (EF)
2.Promotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one another to achieve optimal department results. Facilitates teamwork by anticipating the need for assistance and responding positively to requests for assistance. Makes contributions to the work effort as a whole. (EF)
3.Serves as a resource through training and mentoring, interfacing with department staff to provide feedback to management on team members performance and conduct. Collaborates/supports management for improvement of employee satisfaction, implementation of protocols and objectives with team members to result in optimization of staff performance, teamwork, patient safety, and customer service. (EF)

SERVICE - 25%
1.Conducts multiple patient/department interviews and/or rounds on a regular basis, communicating with department leadership to ensure timely and quality service. (EF)
2.Communicates regularly and positively with staff, physicians, vendors, and service providers to ensure consistent, quality services. (EF)
3.Evaluates PAR levels on unit linen deliveries and adjusts as necessary. Assesses and develops plan of action to appropriately address EVS projects, implementations and service surveys. (EF)

QUALITY/SAFETY - 30%
1.Completes multiple quality inspections to ensure a clean and safe environment in rooms and public areas as necessary. (EF)
2.Completes safety rounds with unit staff and departments to ensure compliance with all regulatory bodies including proper chemical handling, personal protective equipment supply/use, and security of carts/supplies.(EF)
3.Ensures proper supply and usage of isolation carts and presence of isolation signs for safety of patients and staff as necessary. (EF)

FINANCE - 10%
1.Coordinates daily equipment, supply, and/or linen inventory and deliveries to ensure appropriate par levels for staff and patients; supports an efficient purchasing process to reduce waste including tracking/monitoring of clean delivered to soiled returned linen ratios. (EF)
2.Monitors and manages room cleaning and transportation requests to ensure timely and efficient movement of patients as necessary. (EF)
3.Facilitates strategic staff scheduling in coordinaton with management to reduce overtime and ensure adequate coverage. (EF)

GROWTH/INNOVATION - 10%
1.Complete regular one-on-one meetings with employees to support positive and redirective communications while building supportive relationships on an individual level. (EF)
2.Contributes ideas towards improving the efficiency and effectiveness of department processes. (EF)
3.Identifies and assumes responsibility of own learning needs, consults with healthcare team experts and seeks continuing education opportunities to meet those needs. Completes and updates the individual development plan (IDP) on an on-going basis. Ensures own career discussions occur with appropriate management. (EF)

This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION REQUIREMENTS
oHigh School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
oBachelors Degree preferred.

EXPERIENCE REQUIREMENTS
oOne year Environmental Services, Linen Services, or Transporation experience
oTwo years of demonstrated progressive responsibility

CERTIFICATIONS, LICENSES AND REGISTRATIONS REQUIRED
oAmerican Heart Association BLS Certification preferred
oValid Texas Driver's License preferred
oUS Department Of Transportation Hazardous Materials Certification within 90 days of employment (renewed every 3 years)
oNote: Current incumbents have 120 days from this job description revision date to acquire certification

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
oDemonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
oSufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
oAbility to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
oProficient computer skills including, but not limited to, knowledge of Microsoft Office software including PowerPoint, Word, Excel and Webmail
oDemonstrates the ability to access information both in the department and within the system to support the department as appropriate
oAbility to analyze employee data and knowledge of document retention/editing
oAbility to understand and quickly respond to needs of the department and organization
oAbility to lead groups with diverse backgrounds to develop indivuduals, communicate goals, and manage conflicts positively

SUPPLEMENTAL REQUIREMENTS

Work AttireYes/No
Uniform Yes
ScrubsYes
Business professionalYes
Other (dept approved) Yes

On-Call* Yes, on a regular basis (for Non-Exempt or Exempt jobs)

*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Event, etc) regardless of selection above.

Travel**
May require travel within No
Houston Metropolitan area

May require travel outside No
of Houston Metropolitan area

**Travel specifications may vary by department.

Please note any other special considerations to this job: __________________________

Equal Employment Opportunity
Houston Methodist is an Equal Opportunity Employer.

Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.

VEVRAA Federal Contractor priority referral Protected Veterans requested.

Company Profile
Since its founding in 1919, Houston Methodist Hospital has earned worldwide recognition. Houston Methodist Hospital is affiliated with the Weill Medical College of Cornell University and New York-Presbyterian Hospital, one of the nation's leading centers for medical education and research. Houston Methodist is consistently ranked in U.S. News & World Reports Best Hospital list and was recently named the number one hospital in Texas. FORTUNE magazine has placed Houston Methodist on its annual list of 100 Best Companies To Work For since 2006. Houston Methodist Hospital directs millions of research dollars into patient care and offers the latest innovations in medical, surgical and diagnostic techniques. With 1,119 licensed beds, 67 operating rooms and over 6,000 employees, Houston Methodist offers complete care for patients from around the world.