Job Description

A bit more about us: were a global health service company dedicated to helping people improve their health, well-being and sense of security. As a Clinical Programs Patient Advisor (Customer Service Representative) youll help our 95+ million members make the most out of their Cigna benefits. Youll set our customers at ease and work from your toolkit to help solve problems and provide solutions. Above all, youll make an impact in the lives of others, day in and day out.

Heres a little more about what youll do:

* Help clients, customers and health care providers understand our business a little better. Provide operational customer support for multiple programs within the Express Scripts clinical product portfolio, that engage patients, providers, caregivers and clients to promote better health outcomes.
* Using scripted questions, engage members to educate them about more effective ways to manage cost and to take better advantage of their prescription benefits. Processing prescription refills and renewals, forwarding to a pharmacist when appropriate.
* Make it easy for customers to work with us. Take ownership of their issues and do your best to resolve them over the phone the first time, every time.
* Access regular development opportunities and mentorship as you train with the best team in the industry. We offer extensive, hands-on training and guided on-the-job trainings to ensure youre successful here (and enjoy your job too!) After your paid Cigna training, utilizing your pharmacy and benefit plan knowledge, will be responsible for managing a broad spectrum of member inquiries related to plan design, order status, specific account information, and other matters in accordance with company standard operating procedures, work instructions, and other established guidelines.

MINIMUM QUALIFICATIONS:

What you should have:

* Must be willing to work Monday through Friday 9:00am to 5:30pm
* High School Diploma or equivalent
* 2+ years of customer service experience analyzing and solving customer problems required
* 1+ year call center experience preferred but not required
* Experience working in a pharmacy environment nice to have but not required
* General knowledge of Microsoft Outlook and Internet with the ability to navigate through multiple computer systems simultaneously
* Good verbal and written communication skills
* Strong attention to detail; Good organizational ability; Ability to work in fast-paced, production environment;
* Ability to learn about pharmacy-related fundamentals, including the correct pronunciation of drug names and general conditions for use;
* Demonstrate dependability, self-motivation and goal-orientation. Ability to positively represent ESIs vision and values when interacting with customers and members
* Must be a current contractor with Cigna, Express Scripts, or Evernorth. Evernorth is a new business within the Cigna Corporation.

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, youll enjoy meaningful career experiences that enrich peoples lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search TeamCigna on Instagram.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.