Job Description

Job Summary:

The Care Associate is responsible for providing telephonic support for the Health Services team in all Service Delivery Areas (SDA) across all Medicaid lines of business. Responsibilities will include working with internal clinical and non-clinical staff, and external providers and state employees. This position will be responsible for collecting, documenting, tracking, and/or scheduling various components of the program.

Core Responsibilities:

* Assist Health Service clinical staff in processing paperwork and documentation.
* Outreach to providers, members, HHSC staff via telephone, fax, email, or mail to obtain medical records or other documentation essential to support care to members.
* Understand various benefit categories and workflows for Texas Medicaid members.
* Adhere to strict turnaround times set forth by the HHSC and the organization
* Completes appropriate administrative documentation in members electronic medical record, and other company systems.
* Data entry
* Proficient knowledge of departmental policies and procedures
* Professional demeanor and the ability to work effectively within a team or independently
* Flexible with the ability to shift priorities when required
* Maintains regular and acceptable attendance determined by the organization
* Other duties as requested, assigned or necessary

Minimum Qualifications:

* High School Diploma and/or 2 plus years experience in a managed care environment.
* Good time management, organization, written, and oral communication skills.
* Ability to communicate effectively with health care staff: nurses, physicians, and other health workers.
* Bi-lingual Spanish speakers preferred but not required
* Able to work in a dynamic, fast-paced environment
* Ability to meet deadlines

Computer Skills:

* Strong knowledge of Microsoft Office products including Excel, PowerPoint, Word, and Access, and SharePoint

This position is not eligible to be performed in Colorado.

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, youll enjoy meaningful career experiences that enrich peoples lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search TeamCigna on Instagram.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.