Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Products and Technology

Job Details

Team Overview
Product Programs at MuleSoft spans from portfolio management through to product, customer and company readiness, including field enablement and customer validation. TPMs are team players who support and protect our core values, respect for our people, and keep trust first and foremost throughout the program lifecycle. The ideal candidate must enjoy being challenged, learning-by-doing, working as a team, using data to inform decisions, and have excellent communication and people skills. You're a great fit for this role if you have experience working across the software development lifecycle from incubation to operation, are a lean-agile guru, a stakeholder wrangler, a strong communicator and a driver of collaborative change management processes.

Role Overview
In this critical Technical Program Manager (TPM) role you will join our fast-growing team as a program designer and facilitator for successful and predictable delivery of key product initiatives including new feature sets &/or products. In this role you will help product teams from Architects to Devops manage complex dependencies and aggressive initiative timelines. The position requires working cross-functionally with MuleSoft Sr product leadership (C-level & SVP) as well as product managers and team leads from engineering, architecture, user experience, product marketing, sales, technical field and back-office teams.

Responsibilities

* Act as expert and trusted advisor for all internal product lifecycle and business processes.

* Drive planning and execution with initiative owners.

* Work with product owners to break down and organize work into an effective plan.

* Drive clear decision making (process, tools and facilitation) required to balance risk, effort and timelines.

* Proactively identify and track risks and mitigations.

* Guide timely escalation and/or negotiation up the chain when needed.

* Ensure appropriate, regular cadence of communication across all stakeholders.

* Conduct retrospectives and gather feedback and data on program success metrics.

* Help design & roll out internal process workflows and metrics.

* Lead and implement process improvements (change management) while managing active projects.

* Provide guidance and coaching to help teams understand and follow best practices.

* Ensure visibility of work and its status in our systems of record.

* Ensure proper data collection and monitoring tools and dashboards are in place.

* Facilitate the development of collaborative cross-team dependency solutions.

* Communicate effectively with technical and non-technical stakeholders.

Minimum Qualifications

* 5+ years experience managing technical, complex initiatives & projects from initiation to completion for a SaaS/PaaS based organization.

* Superior problem solving and troubleshooting skills and the ability to exercise sound judgment to manage issue resolutions.

* Proven ability to work and effectively, prioritize and organize your work and the work of others in a highly dynamic environment.

* Ability to execute and manage performance and expectations within a cross-functional, matrix management environment.

* Experience working with software incubation projects & lifecycle management.

* Experience practicing principles of Lean and Agile and how to blend with traditional project management best practices.

* Preference for collaborative work as a member of a multidisciplinary team.

* Experience overcoming the difficulties of managing projects with remote and global team members.

* Strong written and oral communication skills.

* Ability to perform business / systems analysis to assist with process solutions.

Preferred Qualifications

* Experience with using JIRA.

* Familiarity with MuleSoft and Salesforce a strong plus.

* Preferred certifications in one or more: Agile Scrum Master, Kanban, Scaled Agile, APMG, Six Sigma Belts.

*LI-Y

Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.