Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success Group

Job Details

Who We Are:

Salesforce.org Digital Transformation Services are a team of executive leaders and consultants who partner with our most strategic customers to accelerate their digital transformation efforts by prioritizing their constituents and focusing on innovation. Our customers 1 priority is increasing their impact in a sustainable manner through their investments in Salesforce. Understanding both the what and how is critical for success and Salesforce is partnering with our customers to articulate a vision and deliver on that value. We leverage the Customer Success Platform, deep experience across the Education and Nonprofit industries, and expertise in technology, innovation, strategy, and design to drive real change and enable our customers to be successful.

The Digital Transformation Services team focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We leverage our teams expertise and industry knowledge to engage with executive-level customers on alignment of specific organizational goals and actions to unleash the full value of the Salesforce platform. Our approach considers people, process, and technology. We leverage design-led, human-centered methodologies to identify and evaluate opportunities for change which leads to the co-creation and development of a roadmap for the realization of a transformed state real that is empowering and self-sustaining.

Our ideal candidate thrives on challenging normal convention and pushing for innovation and change, grounded in solid research, strategy and design all while leading customers to align on goals and a strategic vision. Our teams success relies on strong consultants who are experts in the nonprofit or education sectors while also being strategic in approaching challenging circumstances, and willing to adapt and learn quickly as requirements or priorities shift. We need individuals who can think broadly about a customers organization and industry, yet are obsessed with the details of delivering a well-considered and validated plan for transformation.

Our ideal candidate will:

* Be self-starters who can work autonomously or collaborate effectively in teams of various shapes and sizes, in pre-sales and delivery environments
* Have an entrepreneurial mindset and be an analytical thinker
* Be passionate about customer-centricity and digital transformation, highly focused on people and processes, including User Centric Design
* Have knowledge of or experience in the Education and Nonprofit industries
* Have a proven ability to adapt and operate across multiple engagements or clients simultaneously
* Have strong presentation and consulting skills with the ability to lead effective workshops with passion and tailor messaging based on the audience and subject matter
* Have strong communications skills, both written and verbal with an ability to effectively develop materials that are appropriate for the audience and evangelize key concepts and best practices.
* Have strong proficiency and experience in identifying business capability gaps, as well as gathering, understanding and mapping specific business requirements to product features
* Confidently work across project teams, including understanding and shaping a customers organizational strategy and technology needs - and their impact on work streams or output
* Be able to lead the customer to identify the specific KPIs and metrics to drive the right behavior for their implementation team or partner, in consideration of their operational and organizational structure
* Understand Change Management concepts, along with the importance and impact of psychological safety in any transformation, and ensure this is leveraged to optimize the customers likelihood of successful implementation
* Have a consultant mindset including collaborating with different Salesforce colleagues across various engagements.

What you will do:

* You will have a packed and varied agenda covering thought leadership, pre-sales support and most importantly advising our customer Ohana. Working closely with Partners, you will shape transformative solutions and provide a single point of ownership for the end to end solution and technology integrity.
* You will combine enterprise, business and technology architecture expertise together with Salesforce Digital Native culture to architect solutions that deliver an end to end view of the customer journey. Enabling our Education and Nonprofit customers to realize their vision including advising on how to address key enterprise topics including enterprise integration, application rationalization, technical debt reduction and ecosystem governance.
* By collaborating with engineering and technology executives you will position the enterprise relevance of the Salesforce platform. Defining digital operating models, delivery engagements and solution roadmaps to help them achieve their strategic goals through understanding their business strategy and technology needs. And transforming their culture and ways of working by enabling agility, DevOps practices and accelerating time to market.
* You will showcase Salesforce ways of working and help our customers appreciate the importance and impact of psychological safety in any transformation, through respectful challenge where appropriate, and ensure these ways of working are leveraged to optimise their successful outcomes.
* As part of Digital Transformation Services, an emerging, specialized team, you will also be expected to engage in evolving our methodology and practice, representing our team in thought leadership, participating in relevant internal and customer-facing events, and supporting pre-sales efforts with prospects.

Preferred Qualifications & Skills:

* At least 10 years relevant professional experience
* Relevant degree or professional qualification(s)
* Proven experience playing a strategic role in an enterprise scale organization with leadership role in driving transformation in a matrixed environment
* Proven track record of building client relationships and being client-facing
* Experience with key areas of enterprise and solution architecture, including Salesforce platform capabilities across sales, service, commerce and marketing clouds and integrating with enterprise landscapes
* Ability to take innovative solutions from initial visioning to final deployment utilising lean startup / MVP approaches and using adapt and learn practices
* Experience in incorporating agile, DevOps and modern engineering principles & practices to deliver enterprise scale services or software products.
* A broad understanding of current and latest methodologies and engineering trends and ways of working in complex enterprise environments ideally with multi-sourcing arrangements.
* Experience in shaping and executing design-led and consultative engagements, and working on pursuit teams and participating in the proposal development process
* Strong executive presence and presentation / facilitation skills, comfortable collaborating with and presenting to C-suite executives, including poised, confident objection handling abilities
* Experience in designing new digital operating models including governance, process models and change management practices to drive structural and cultural change



Posting Statement:

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org.
Salesforce welcomes all.

Accommodations: If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

For Colorado-based roles: Minimum annual salary of $142,000. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/

Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.