Job Description

Job Description

Accounts Receivable Manager Accounts Receivable Manager32381



JOB SUMMARY: The Accounts Receivable (AR) Manager is responsible for the management of the Customer Experience (CX) team's daily activities related to credit and collections and customer dispute resolution. The AR Manager will lead a team whose portfolio of accounts include regional and/or cross-business unit customers. They will work in close coordination with their designated Regional Company, as well as other divisional and corporate teams. This position will assist in executing on a plan to maximize receivables turnover, minimize risk of loss, minimize customer disputes, and create an effortless customer experience. This will require a seasoned professional who has experience in business to business collections, as well as customer issue resolution. The position will require the ability to lead a collaborative work effort and balance financial goals with support for the sales organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Include the following:

* Assist Customer Experience Manager in the establishment of annual accounts receivable goals and monitor/measure receivable performance

* Manage Accounts Receivable Supervisors and Customer Experience Representatives (CXRs)

* Ensure the achievement of daily goals set for the CXRs

* Coach and train to the policies and procedures laid out in the South Division Collections Guide

* Interpret and communicate credit policies and procedures to support the sales function as well as subordinates. Escalate credit sign-offs as appropriate and ensure audits of customer accounts for compliance.

* Design and implement a plan maximizing cash collections and appropriate handling of the accounts receivable portfolio to ensure integrity of the investment.

* Develop and maintain close working relationships with the Regional Company presidents, AVPs, sales and other personnel.

* Work closely with other CX team functions such as cylinder control, cash applications, data integrity, and special handling

* Negotiate the resolution of collection matters with customers, engaging third-party collection agencies and legal counsel, as necessary.

* Investigate methods of improving the capabilities of the organization through changes in structure, technology or method.

* Establish goals, evaluations, positive feedback, discipline, and on-going coaching ensuring activities are performed within department and Company policy.

* Other duties as assigned.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* The Accounts Receivable Manager will have established a proven track record of success in prior senior credit and collection roles.

* An ability to see the credit operation as a financially oriented customer service function which balances cost control with support for the business.

* The successful candidate must have a strong customer first mindset and the ability to use collaborative and non-adversarial approaches in achieving diverse goals.

* Strong mentoring and staff development skills are required.

PERSONAL CHARACTERISTICS: The successful candidate will possess:

* Strong organizational, team-building and people skills. The ability to work and navigate within a complex matrixed organization.

* Strong communication and leadership skills and the ability to assume increasing responsibilities in a rapidly-changing environment.

* Ability to understand the impact on new technologies on processes and costs.

* Experience integrating new technologies into day-to-day operations.

EDUCATION and/or EXPERIENCE:

* Bachelor's degree in finance/business administration or related field. Certified credit executive designation and/or successive accreditation efforts a plus.

* Five-plus years credit management experience in positions of increasing responsibility, including leadership positions, preferably with multi-industry knowledge and exposure.

* Exposure to and working knowledge of contract law, secured transactions and bankruptcy issues. Knowledge of external financing and financial markets.

* Management experience including people development skills and leadership qualities.

* Experience with SAP and/or ERP systems is a plus.

* Ability to manage multiple priorities and juggle between Divisional, local and Corporate management demands.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Ability to conduct business travel frequently.

* Able to talk, hear, walk sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; stoop, kneel or crouch.

* Specific vision abilities to include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus objects.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* The noise level in the work environment is usually moderate and the work environment is an office setting.