Commercial Banking – Experience & Process Design - Senior Associate
Posted on: 5 Feb 2021
Chicago, IL
Job Description
The Project Catalyst Process team is responsible for simplifying and rationalizing our sales processes to drive banker and treasury management officer effectiveness and improve the client experience. The team will partner closely with subject-matter-experts across the business to analyze current state processes, identify areas of opportunities, define target state processes and experiences, and assist with the implementation of these new processes and tools.
Key Responsibilities
* Develop a strong understanding of business and sales processes
* Work with subject-matter-experts to develop current state process and journey maps
* Use best practices to carry out business process analysis identifying pain points, opportunity areas and key issues
* Gather, model, and analyze data to test hypotheses, identify trends and key insights
* Actively participate and at times, lead team problem-solving sessions
* Work with stakeholders to develop and refine target state recommended solutions for improvement
* Produce presentation materials to summarize findings / recommendations and take part in syndication efforts
* Partner with stakeholders to develop, refine, and launch implementation plans
* Establish excellent relationships with internal clients and partners
Ideal Candidate:
* Outstanding problem-solving and analytical skills; able to think-through and outline work processes in a thoughtful and detailed manner
* Strong project management skills including project planning, time management, organization, influencing, and follow-up skills
* Excellent verbal, written and presentation skills with attention to detail
* Able to quickly and effectively respond to rapidly changing business needs and urgent requests
* Independent and self-motivated with a service-oriented mindset, but also a team player capable of working collaboratively and developing strong partnerships
* Able to prioritize issues and multi-task effectively to handle multiple assignments and be proactive in a fast-paced environment while remaining calm under pressure
* Intellectually curious with a genuine interest in knowledge gathering and problem solving
* Proactively seeks guidance, clarification, and feedback from others
Preferred Qualifications
* 3+ years relevant work experience (consulting, corporate strategy and/or client-facing experience is a plus)
* Previous experience leading process redesign initiatives
* Excellent PowerPoint, Excel and Visio skills
* Experience with SalesForce, is a plus
* BA / BS degree
JPMorgan Chase & Co.
New York, New York
JPMorgan Chase & Co. operates as a financial services company worldwide. It operates in four segments: Consumer & Community Banking (CCB), Corporate & Investment Bank (CIB), Commercial Banking (CB), and Asset & Wealth Management (AWM). The CCB segment offers deposit and investment products and services to consumers; lending, deposit, and cash management and payment solutions to small businesses; mortgage origination and servicing activities; residential mortgages and home equity loans; and credit card, payment processing, auto loan, and leasing services.
The CIB segment provides investment banking products and services, including corporate strategy and structure advisory, and equity and debt markets capital-raising services, as well as loan origination and syndication; cash management and liquidity solutions; and cash securities and derivative instruments, risk management solutions, prime brokerage, and research.
This segment also offers securities services, including custody, fund accounting and administration, and securities lending products for asset managers, insurance companies, and public and private investment funds. The CB segment provides financial solutions, including lending, treasury, investment banking, and asset management to corporations, municipalities, financial institutions, and nonprofit entities, as well as financing to real estate investors and owners.
The AWM segment offers investment and wealth management services across equities, fixed income, alternatives, and money market fund asset classes; multi-asset investment management services; retirement products and services; and brokerage and banking services comprising trusts, estates, loans, mortgages, and deposits. The company also provides ATM, digital covering online and mobile, and telephone banking services. JPMorgan Chase & Co. has a collaboration agreement with Chicagoland Chamber of Commerce. The company was founded in 1799 and is headquartered in New York, New York.
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IndustryBanking/Financial Services
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No. of Employees255,998
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Website
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Jobs Posted9051
