Job Description

Chase is undertaking an aggressive digital transformation that builds on our successful mobile and online service offerings. Were invested in using digital innovation to deepen customer engagement and profitability; position us as the undisputed leader in digital financial services and payments; and enable us to deliver the highly personalized, real time experience customers increasingly expect.

As a digital content team, our mission is to refine and advance our Chase voice & tone across all our digital products and platforms, creating the best possible experience for our current and prospective customers. Were looking for a content strategist with a proven track record of success, including:

Three or more years of experience delivering results in drafting UX/digital content and/or content strategy

At least five years of experience writing and editing customer-facing content for the digital space.

Strong project management skills, including the ability to manage schedules and deadlines for multiple projects

Excellent verbal and written communication skills, with a thorough knowledge of the English language, grammar, spelling, punctuation and usage; Spanish language proficiency is a plus, as is a firm understanding of the Associated Press style guide

Proactive, solutions-oriented and very attentive to detail

Experience adhering to documented standards for copy, including writing according to Chase nuanced voice & tone

Experience working in cross-functional teams, interacting with designers, researchers, usability specialists, product managers, legal and compliance experts and line-of-business owners

Minimum of a bachelor's degree, preferably in English, Journalism, Marketing, Advertising or other communications-related field

The person in this role will:

Partner with senior strategists and other partners to understand and execute strategic editorial vision for assigned projects

Contribute to the success of the larger digital content team, partnering with team members and leadership to deliver best-in-class content for our digital products

Participate in conversations around voice & tone and content strategy within their area of focus, backed by a solid understanding of business and product goals, as well as larger conversations within the content team to help explore and define ongoing vision for content as a whole

Contribute to quality execution of strategy and voice & tone in their area of focus

Partner with content leadership, analysts and developers to review, understand and deliver content in line with strategic voice & tone as well as project strategy and business goals

Help take content through multi-step governance process, including legal reviews, and any necessary revisions

Document content and approvals according to established processes

Contribute to content strategies for projects and initiatives in their area of focus

Partner with direct manager and other partners to identify areas of opportunity within their area of focus, including process improvements, etc.

Create strong relationships with partners outside content to help create awareness of and solutions for any roadblocks and help promote overall success