Job Description

Overview

Position Summary

The Patient Care Technician (PCT) delivers high quality, patient-centered care by performing a variety of delegated basic patient care services related to common nursing functions and activities of daily living. Under the supervision of the registered nurse (RN), the PCT assists the nursing staff in providing patient care in accordance with the PCTs skills/training and the needs of the Department, and consistently assists the patient care team with maintaining a clean, well-organized, and safe patient care environment. The PCT complies with all hospital policies/procedures and observes the State Board of Nursing rules for unlicensed personnel.

Major Responsibilities:

Quality



Participates in the implementation of nursing care plans by performing direct and indirect patient care under the supervision of the licensed nurse.



Obtains and records initial and ongoing patient information throughout the cycle of care, including admissions data, vital signs, height and weight, blood pressure, oxygen saturation, blood glucose levels, intake and output, and calorie counts.



Documents observations, interactions, patient responses to performed activities, and any physical or behavioral changes at time of occurrence. Reports observations of individual patients to the RN/Team Leader.



Assists with mobility by regular turning and positioning, dangling, and ambulating patients. Assists with use of walkers, crutches, canes, and wheelchairs. Transfers patients to and from other units, departments, or entities. Assists with discharges. Demonstrates proper body mechanics.



Provides or assists with non-medicated support care, including non-sterile dressing changes, skin protection, application of heat or ice, and venous compression devices.



Obtains or assists in the collection of specimens for diagnostic or waived tests. Ensures accuracy of all labels and timely transfer of specimen.



Retrieves supplies from pharmacy, storage room, or tube systems and delivers as permitted by regulation and hospital policy.



Assists with patient preparation for surgery or other procedure.



Orients patients/families/caregivers to room and hospital routine.



Assists patients with activities of daily living to include eating and drinking, bathing, shaving, oral care, grooming, and elimination. Changes bed linens as needed.



Performs hourly rounding and responds promptly to call lights and patient requests. Strives to anticipate patient needs and resolve them proactively.



Follows patient and employee safety/security policies and protocols, including hand hygiene, use of universal precautions,use of personal protective equipment, and adherence to isolation procedures.



Prepares and maintains clean, hazard-free patient rooms. Empties trash and removes soiled linens.



Assists with post-mortem care.



Assists in the setup, removal, and cleaning of equipment. Identifies malfunctioning equipment and initiates repairs.



Performs clerical work as needed, including assembling and maintain charts, filing, answering and transferring phones, and relaying messages.

Service



Promotes consistent, positive patient interactions that advance the agenda of unparalleled patient service.



Demonstrates caring and empathy in all interactions and advocates for patient- and family-centered approach in all decisions and actions.



Demonstrates excellent communication skills, including active listening. Ensures patients, physicians, and colleagues have a clear understanding of all communications.



Engages in evidence-based best practices that enhance the patient experience, including SAFETY rounding, communication fundamentals/AIDET, Teach-Back, Narrating Care, etc.



Participates as an active member of the health care team and positively promotes the rest of the team to patients/families/caregivers and other colleagues.



Maintains a professional appearance and demonstrates behaviors consistent with established policies/procedures.

People



Assists with orientation of new personnel as directed. Serves as a positive role model and resource for peers.

Growth



Seeks opportunities to impact the growth of the organization by promoting excellence in patient experience and providing high quality care to the patients served.

Finance



Monitors unit and individual patient rooms to assess availability of supplies. Restocks to optimum levels as instructed.



Utilizes charge system for supplies and equipment.

Other



Performs other duties as assigned.



Practices and adheres to the Code of Conduct and Mission and Value Statement.

Education & Experience:

Current listing with Nurse Aide Registry as a Nurse Aide I Required,

Basic Life Support (BLS)



High School Diploma, GED, or equivalent

Preferred



CNA Training Program

Preferred



1+ years of experience in an acute care setting

Preferred



Or equivalent combination of education and/or experience

Knowledge, Skills, Abilities, Behaviors:



Honors our Mission and Values: Ability to build trust and act with authenticity to cultivate a culture of integrity, inclusion, and mutual respect.



Exhibits Compassion: Ability to demonstrate sensitivity to the needs and concerns of others and to treat others with the utmost respect, dignity, courtesy, and confidentiality.



Communicates Effectively: Ability to deliver verbal and written information in a clear, concise manner to ensure comprehension and achieve desired results.



Prioritizes Tasks: Ability to shift attention between multiple activities and competing demands, and to manipulate the order of tasks by importance.



Works Well With Others: Ability to interface directly with public, physicians, staff, patients, administration and ancillary/support department representatives to achieve optimal outcomes and high quality, patient-centered care.



Demonstrates Professionalism: Ability to take personal responsibility for job action and performance, comprehend and perform job responsibilities, and adhere to the policies and procedure of the facility.



Embraces Learning: Ability to actively learn and follow instructions, policies, and procedures in a timely fashion, including the ability to learn new techniques or procedures without incurring overwhelming stress.