Job Description

Description

Job Title: Service Account Manager

Location: Sunnyvale/Dallas or Fort Worth

Reports to: Division Manager

FLSA Status: Exempt

Prepared By: Human Resources

Updated Date: January 2021

COMPANY OVERVIEW

Morley Moss, Inc is a wholly-owned subsidiary of EMCOR Group, Inc. EMCOR is the world's leading provider of mechanical and electrical construction and facilities services, including planning, consulting, and operations and maintenance. Morley Moss is part of EMCOR Construction Services, a $800 million firm with offices throughout the United States and is ranked as one of the nation's largest electrical contractors.

Since 1984, Morley-Moss has built its foundation on consistently exceeding the expectations of clients with an emphasis on the core values of honesty, integrity and value. Morley-Moss provides the highest level of customer service through quality, cutting edge technologies, continuing education and an unrelenting safety policy.

SUMMARY

Morley Moss, Inc has two Service Account Manager openings in Sunnyvale/Dallas and in Fort Worth. As a Service Account Manager you will be the primary contact for the Client, General Contractor, and/or Property Manager responsible for customer service and meeting SAM goals. SAM goals are to meet customers' electrical needs in a way that will lead to new and repeat business opportunities.

SAM will be held to a standard based on the TGCQI concept:

1. Targetthe right audience
2. Generate maximum demand
3. Cultivate prospective relationships
4. Quality by enhancing our business approach
5. Integrate marketing opportunities

The position requires at least 3 years of account / project management / estimating experience in the Construction Industry.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Other duties may be assigned.

* Pursue known opportunities for account growth and new business involving Senior Service Account Manager, Executive Account Manager or VP Service Accounts;
* Ensure that all processes and procedures are completed; quality standards met, and projects / accounts are profitable;
* Approves Change Orders and invoices and is responsible for collections;
* Understands company capabilities and services, and effectively communicates all offerings to the client;
* Works closely with the project team to maintain continuous knowledge of project status to identify potential issues and/or opportunities within or related to the project;
* Ensures client issues are handled efficiently, informing the Senior Service Account Manager, Executive Account Manager or VP Service Accounts of any potential problems;
* Reviews all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met;
* Provides regular two-way communication between the client/customer and team, providing strong team representation and proper client/customer expectations;
* Reports to the Senior Service Account Manager, providing weekly updates on all accounts or projects including monthly status and CTC reports;
* Meet with clients/customers on a weekly basis to continue to grow the business relationship
* All work will be performed according to company policies, values and standards, as well as the company's strategic objectives;
* Provide technical and problem resolution assistance to Service Technicians. Directly supervise critical work situations as required;
* Perform job-site visits and provide estimating information for service sales as needed. Utilizing Accubid prepare small service estimates and proposals
* Possess and demonstrate strong industrial and commercial electrical service and maintenance skills, including electrical troubleshooting skills;
* Maintain current required licenses/certificates for the classifications of the work supervised; Maintain a comprehensive knowledge of the current NEC, NETA, NFPA 70E, OSHA and other technical and safety codes and requirements;
* Enforce compliance with all applicable laws, regulations, safety standards;
* Maintain professional relationships with owners/contractors and peers;
* Assist with GF, Foreman and Superintendent daily duties;
* Mentor and identify potential leaders;
* Identify better processes
* Ability to be on-call and answer when called during business or non-business hours.

QUALIFICATIONS

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

POSITION REQUIREMENTS

* Minimum 3 years of account / project management/ estimating experience in the construction industry;
* Undergraduate degree or Journeyman Electrical License or equivalent combination of education and experience;
* Proven Account Management skills that create, maintain and enhance customer relationships;
* Demonstrated Technical experience using software, hardware, networks, etc.;
* High initiative and proven experience working well in a team environment;
* Demonstrated experience handling stressful situations and deadline pressures;
* Proficiency in Microsoft Excel / Office;
* Experience using Accubid or Live Count;
* Experience using Bluebeam;
* MS Project proficiency;
* Demonstrated experience interacting with clients

REQUIRED ATTRIBUTES

The requirements listed below are representative of characteristics and demonstrated capabilities sought to perform this job successfully.

* Must possess excellent written and verbal communications skills;
* Must effectively handle stressful situations;
* Must be detail-oriented and demonstrate ability to effectively organize and manage multiple projects;
* Must demonstrate ability to analyze and solve problems;
* Must Exhibit willingness to learn and improve;
* Must have a positive attitude, be a self-starter and motivator;
* Must demonstrate commitment to EMCOR values.

LANGUAGE SKILLS

Must have the demonstrated ability to effectively communicate in English, cooperate, and collaborate with multiple levels of customer, employees, unions, government agencies, vendors and suppliers, and other contractor organizations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, see, talk, and hear. The employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls. The employee is regularly required to walk, reach with hands and arms. The employee will frequently use office tools and equipment such as computers, calculators, copy machines etc. The position requires regular mobility within the office. The position requires commuting from one construction site to another in the field. The employee must be able to navigate around job site locations and carry and climb ladders and carry material.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will regularly work in typical office environment conditions. The employee will also frequently work at construction field sites when visiting field locations.

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled