Job Description

Job Summary

At Houston Methodist, the Clinical Physician Support Coordinator is responsible for supporting the efforts for improved use, personalization and adoption of physician related technologies. Provides direct support to providers and facilitates optimized use of the systems. Serves as a liaison between Information Technology (IT) teams, physicians & physician related committees to resolve issues, enhance system functionality and increase benefit realization.

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS
o Provide personalized care and service by consistently demonstrating our I CARE values:
- INTEGRITY: We are honest and ethical in all we say and do.
- COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
- ACCOUNTABILITY: We hold ourselves accountable for all our actions.
- RESPECT: We treat every individual as a person of worth, dignity, and value.
- EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.
o Focuses on patient/customer safety
o Delivers personalized service using HM Service Standards
o Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)
o Intentionally rounds with patients/customers to ensure their needs are being met
o Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

PRIMARY JOB RESPONSIBILITIES
Job responsibilities labeled EF capture those duties that are essential functions of the job.

PEOPLE - 20 %
1. Provides excellent customer service for physicians and facilitates IT training support and problem resolution. (EF)
2. Acts as liaison between the medical staff and hospital departments to resolve problems in operational and information technology system issues. (EF)

SERVICE - 30 %
1. Provides support to new and existing members of the medical staff regarding use of provider related technologies including but not limited to the Electronic Health Record (EHR), mobile solutions, and communication tools.(EF)
2. Encourages successful clinical and physician adoption of various Houston Methodist IT solutions. (EF)

QUALITY/SAFETY - 15 %
1. Provides input in a timely and accurate manner for all appropriate departmental administrative processes. (EF)
2. Addresses application concerns with IT in a timely manner and partners to resolve issues. (EF)

FINANCE - 5 %
1. Supports hospital goals and objectives and attends key events including community events supported by the hospital. (EF)

GROWTH/INNOVATION - 30 %
1. Supports physicians with technology solutions to support and enhance physician practice. (EF)
Partners with IT and service line leadership to assess various software solutions to support service line growth. (EF)
2. Ensures accurate recording of data alignment of physicians within the online physician directory. (EF)

This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION REQUIREMENTS
o Bachelors Degree's IT, computer science, nursing, healthcare administration, business, or related allied health is required or an additional four years experience in addition to the minimum experience required below in lieu of degree

EXPERIENCE REQUIREMENTS
o Five years related experience in an IT or clinical setting, of which at least three years should be in a provider support, training or optimization capacity.

CERTIFICATES, LICENSES AND REGISTRATIONS REQUIRED
o N/A

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
o Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations.
o Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security.
o Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles.
o Demonstrates process knowledge of physician workflows and ability to translate them in clinical systems to expand physician usability.
o Understanding of Virtual Private Network (VPN) connectivity concepts and ability to troubleshoot connections at remote locations
o Proficiency in Microsoft Office software including Outlook, Word, Excel and PowerPoint
o Willingness and ability to learn new information systems

SUPPLEMENTAL REQUIREMENTS

Work Attire Yes/No
Uniform No
Scrubs Yes
Business professional Yes
Other (dept approved) Yes

On-Call* Yes, on a limited basis (for Exempt jobs only)

*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Event, etc) regardless of selection above.

Travel**
May require travel within Yes
Houston Metropolitan area

May require travel outside No
of Houston Metropolitan area

**Travel specifications may vary by department.

Please note any other special considerations to this job: __________________________

Equal Employment Opportunity
Houston Methodist is an Equal Opportunity Employer.

Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.

VEVRAA Federal Contractor priority referral Protected Veterans requested.

Company Profile
Since its founding in 1919, Houston Methodist Hospital has earned worldwide recognition. Houston Methodist Hospital is affiliated with the Weill Medical College of Cornell University and New York-Presbyterian Hospital, one of the nation's leading centers for medical education and research. Houston Methodist is consistently ranked in U.S. News & World Reports Best Hospital list and was recently named the number one hospital in Texas. FORTUNE magazine has placed Houston Methodist on its annual list of 100 Best Companies To Work For since 2006. Houston Methodist Hospital directs millions of research dollars into patient care and offers the latest innovations in medical, surgical and diagnostic techniques. With 1,119 licensed beds, 67 operating rooms and over 6,000 employees, Houston Methodist offers complete care for patients from around the world.