Job Description

Job Title: Customer Experience Specialist I

Requisition ID: 145629BR

When youre part of the team at Thermo Fisher Scientific, youll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and youll be supported in achieving your career goals.

Location/Division Specific Information

Grand Island, NY

How will you make an impact?

The Associate Project Manager (APM) resides on the BioProduction Cell Culture PMO team responsible for managing custom business and serving the customer, sales and operations through the cross-functional execution of orders and services with the primary focus on relationship building and delivering a superior customer experience.

What will you do?

* Responsible for timely execution of COVID order management and support of case resolution for COVID escalations
* Work with interfacing functions to ensure timely and accurate processing and delivery of orders (Feasibility, Packaging Engineering, Chemical Formulations, Accounting, Pricing, BioProduction PMO team members, and Customer Service)
* Serve as the customer advocate throughout internal processes. Troubleshoot, escalate, and resolve issues and risks jeopardizing customer commitments. Communicate action plans and resolution to customer in a timely manner.

The APM applies basic principles, concepts, practices and standards of the cell culture BioProduction field to complete standard tasks and assignments, works under general direction using discretion to complete tasks, frequently solves problems through research of multiple alternatives, builds stable working relationships with internal and external contacts, and impacts the immediate workgroup through accuracy of tasks and information provided.

How will you get here?

Education

BS/BA (Biology, Molecular Biology, Chemistry, and Engineering), or High School diploma/GED with five years of biotechnology experience

Experience

* Customer order management
* Time order management
* New quotes, update Purchase orders

Knowledge, Skills, Abilities

* Meet BioProduction business objectives around order entry turn-around time, customer service level targets, order conversion rates and revenue goals.
* Communicate action plans and resolutions to customer in a timely manner.
* Run reports, analyze data, develop presentation, support and/or lead customer conference calls, and participate in continuous improvement initiatives.

At Thermo Fisher Scientific, each one of our 75,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular missionenabling our customers to make the world healthier, cleaner and safer.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.