Job Description

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.

At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Human Resources develops and implements our employees, candidates, and operational strategies to support Wells Fargos business objectives. This group manages compensation and benefits, human resource service centers, systems and payroll, employee relations and assistance, talent management, learning and development, and recruiting. We work together as One HR to make Wells Fargo an employer of choice. Our foundational success is based on the ability to operate efficiently, attract, retain, develop HR employees, strengthen controls, and scale technology infrastructure.

We have a collaborative environment in Accommodations Management that enables our team to build relationships with each other, our customers, and our key partners. We believe that team members are our competitive advantage and represent our most important asset. Working within this philosophy the Accommodations Management group in Shared Services provides come-to-work, stay-at-work, and return-to-work accommodation consultation and assistance for our team members and also external job seekers with disabilities. We are looking for qualified applicants for a full-time Human Resources Specialist to join the Accommodations Management team. This position will play an integral role in supporting a high-functioning, multi-disciplinary consulting team and interface daily with employees, supervising managers, HR professionals, vendors, and other internal business partners. If you feel you have the skills and passion to make a difference then we look forward to talking to you.

Duties will include:
Manage furniture order accommodation requests, or medical documentation process requests, referred by Accommodations Management Consultants.
Review and process incoming requests via HRHD worklist.
Communicate effectively with internal partners, vendors, and/or health care providers during process to gather necessary information and resolve issues, using tools such as phone, email, instant message, and eFax.
Accurately document case information and case updates in both SharePoint and HRHD.
Engage with team members and managers to obtain information required to submit requests.
Track cases through completion of process to ensure timeliness.
Assist with general accommodations case management support as needed.
Providing guidance to managers and HR professionals on furniture or medical documentation processes.

Required Qualifications
* 3+ years of clerical experience, customer service experience, or a combination of both demonstrated through work or military experience

Desired Qualifications
* Intermediate Microsoft Office skills
* Excellent verbal, written, and interpersonal communication skills
* Ability to interact with all levels of an organization
* Strong analytical skills with high attention to detail and accuracy
* SharePoint experience
* Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
* Strong organizational, multi-tasking, and prioritizing skills
* Ability to exercise independent judgment to identify and resolve problems
* Customer service experience
* Human resources experience
* Knowledge and understanding of Wells Fargo Human Resources Help Desk (HRHD)
* Knowledge and understanding of PeopleSoft
* Knowledge and understanding of federal, state and local laws and regulations regarding Americans with Disabilities Act Amendments Act (ADAAA) and Family and Medical Leave Act (FMLA)

Salary Information
The salary range displayed below is based on a Full-time 40 hour a week schedule.

AZ-Chandler: Min: $38,200 Mid: $53,000
NC-Charlotte: Min: $38,200 Mid: $53,000

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.