Job Description

Purpose of Job

We are seeking a talented Organizational Effectiveness Consultant Lead individual. The following locations are available: San Antonio Home Office Campus and Remote.

Responsible for diagnosing, designing, and recommending organizational effectiveness (OE) tactics and solutions that align with and enable USAA goals and strategies. Works alongside HR Business Partners, HR Communities of Expertise (COEs), Solutions Delivery and other enterprise functions to coach and advise on complex OE/OD related issues. Focuses on developing, communicating, and integrating the OE discipline and corresponding tools within HR and other Enterprise Support functions (i.e. process engineering, change management) in order to build OE competency across the Enterprise.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For, and we've ranked among Victory Media's Top 10 Military Friendly Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.

USAA Careers - Award Winning Workplace (17 seconds)

USAA Careers World Class Benefits (31 seconds)

* Consults with HR Business Partners and the business to frame complex, and often unique problems by diagnosing performance gaps related to people, processes, structures, and overall culture and engagement.
* Consults with HR business partners and COEs to define, develop and adopt organizational effectiveness strategies, core practices, and tools.
* Devises and implements plans to build a stronger organizational effectiveness capability with across HR and USAA Leadership.
* Coaches and mentors HR Business Partners on OE discipline and tools.
* Based on diagnostic findings, will develop holistic recommendations.
* Partners with HR COEs, Solutions Delivery, and enterprise support functions (Process Engineering, Change Management, IT, etc) to gain support and alignment on the design and execution of holistic performance improvement solutions.
* Defines measures of success and effectively monitors effectiveness of solutions.
* Maintains current knowledge of advances in Organizational Effectiveness, Change Management, Employee Engagement and Behavior Shaping methodologies and applies leading edge methods and practices to improve enterprise organizational effectiveness capabilities.
* Researches and shares internal and external best practices.
* Manages third party vendor relationship.
* Manages program budgets and resources, schedules, and vendor compliance to contract specifications.
* Monitors programs through quantitative and qualitative data.
* Analyzes data and identifies trends and organizational gaps to support changes to program for process improvement.
* Proactively advises senior management on opportunities, issues and trends.
* Prioritizes OE requests and opportunities and has authority on overall OE engagement decisions.

Minimum Requirements

* Bachelor's degree required (OR 4 additional years of related experience beyond the minimum experience required may be substituted in lieu of a degree.)
* 8 or more years of organization design consulting or change management experience working in a Fortune 500 company and / or major consulting firm, to include experience using industry-standard consulting methodologies to diagnose organizational issues with internal clients and implement creative, value added solutions.
* Subject-matter-expert understanding of and practical experience in principles, methods and tools in the following disciplines: organizational effectiveness, change leadership, organizational design & systems design, cultural integration, and high performance teams.
* Ability to translate strategy into specific goals, action plans and deliverables.

Preferred

* Currently working in a contract position at USAA.
* Designs materials for and leads senior leader workshops to achieve USAA operating model outcomes.
* Applies agile methodologies and tools to manage program schedule, resource capacity and deliverables status.
* Works with USAA organizational health and operating model methodologies and tools to perform work.
* Ensures risk and compliance requirements are understood and adhered to.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $106,800 - $192,300 *(this does not include geographic differential it may be applied based on your work location)

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

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USAA also offers a variety of on-site services and conveniences to help you manage your work and personal life, including seven cafeterias, two company stores and three fitness centers.

Relocation assistance is NOTavailable for this position.