Customer Service Supervisor
Posted on: 1 Feb 2021
Middletown, NY
Job Description
The Charter Communications' Hudson Valley region currently seeks a Internet and Phone Supervisor for our Inbound Internet and Phone Department. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.
Job Requirements:
Will be expected to plan, staff and assist in supervising a staff of Internet and Phone Representatives to achieve and maintain department standards.
* Responsible for interviewing, hiring and training Internet and Phone employees.
* Handle supervisory calls from customers, troubleshoot and resolves any customer service issues.
* Complete follow-up with assigned representatives regarding their phone status, attendance, punctuality and overall performance, perform weekly team meetings.
* Handle and resolve interdepartmental customer service and billing problems.
* Assist with quality assurance in monitoring and quality control of assigned representatives.
* Monitor and track assigned supervisory reports.
* Complete annual performance reviews for assigned representatives.
* Assess performance and issue disciplinary action when necessary.
* All other Duties as Assigned
The above list of duties and responsibilities is intended to describe the overall nature and level of work being performed by individuals assigned to this position. The list is not intended to be an exhaustive list of all duties, responsibilities or skills that may be required of individuals in this position.
Education and Experience:
Must have a High school diploma or general education degree (GED); College degree preferred; at least four years Customer Service experience necessary; or equivalent combination of education and experience.
* Supervisory experience preferred.
* Should be team player and an excellent team motivator.
* Be flexible with assigned shift.
* Have the ability to exhibit good leadership with ease.
* Excellent communication, analytical, problem solving and decision making skills.
* Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Supervisory/Managerial Responsibilities:
Supervisor a team of inbound Internet and phone agents.
Physical Demands:
The physical demands described here are those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
For more information on Spectrums benefits, please click here.
Spectrum
New York, New York
Time Warner Cable (TWC) was an American cable television company. Before it was purchased by Charter Communications on May 18, 2016, it was ranked the second largest cable company in the United States by revenue behind only Comcast, operating in 29 states. Its corporate headquarters were located in the Time Warner Center in Midtown Manhattan, New York City, with other corporate offices in Stamford, Connecticut; Charlotte, North Carolina; and Herndon, Virginia. From 1971 to 1981, Time Warner Cable, as Warner Cable, owned Dimension Pictures.
It was controlled by Warner Communications, then by Time Warner. That company spun off the cable operations in March 2009 as part of a larger restructuring. From 2009 to 2016, Time Warner Cable was an entirely independent company, continuing to use the Time Warner name under license from its former parent (including the "Road Runner" name for its Internet service, now Spectrum Internet).
In 2014, the company was the subject of a proposed purchase by Comcast Corporation, valued at $45.2 billion; however, following opposition to the deal by various groups, along with plans by the U.S. government to try to block the merger, Comcast called off the deal in April 2015. On May 26, 2015, Charter Communications announced that it would acquire Time Warner Cable for $78.7 billion, along with Bright House Networks in a separate $10.1 billion deal, pending regulatory approval.
The purchase was completed on May 18, 2016; Charter had continued to do business as Time Warner Cable in its former markets, but has now re-branded these operations under the Spectrum brand in most markets (even Charter launched this brand in 2014), though it will continue to use the roadrunner.com email addresses and adelphia.net email addresses to new customers.
-
IndustryMedia/Entertainment
-
No. of Employees94,000
-
Website
-
Jobs Posted3319
