Field Services Tech II
Posted on: 1 Feb 2021
Philadelphia, PA
Job Description
Responsibilities
Reporting to a Field Services Supervisor, and collaborating with other Field Services Technicians and IT groups, the Field Services Technician II support the health system's end user computing environment across the entire enterprise.
The position entails second level support with regards to troubleshooting and problem resolution. The technician's adherence to standardized Service Level Agreements for both onsite and on-call support is of the utmost importance. The technician is expected to manage endpoints within a complex and varied environment ranging from the traditional PC based workstation to hand-held mobile devices.
The technician analyzes situational workflow and processes to implement, support, organize, modify, or otherwise maintain the health system's computer systems as they relate to end user devices. This includes installation, maintenance and troubleshooting of hardware and software which enhance productivity and the integration of these products into the departmental and Information Systems environment.
This role is hands-on and will require placement and movement of devices, on the spot troubleshooting skills, and unwavering support for a standards-based end user centric approach. The level II Field Service Technician works independently finding solutions to problems on their own. Acts as an escalation point for more junior staff. Expectations include clear and concise documentation be updated within the IT Service Management platform relative to incident or request resolution in a timely manner.
Qualifications
Education Requirements
* 2 year/Associate Degree or combination of relevant education & experience may be considered in lieu of Associate's Degree
Experience
* Relevant Experience in Field Services / Desktop Support
Certification and Licensure
* Current Valid Driver's License
* Relevant Technical Certification
Required Skills
* Analytical Skills
* Customer Service Skills
* Excellent Communications Skills
* Excellent Interpersonal Skills
* Excellent Teamwork Skills
* Listening Skills
* Microsoft Office Applications
* Relationship-Building Skills
* Service Orientation
Tower Health
Reading, PA
About
Tower Health is a strong, regional, integrated healthcare provider/payer system that offers leading-edge, compassionate healthcare and wellness services to a population of 2.5 million people.
Together, our six hospitals and other entities provide a full range of medical care — from prevention, screenings and education; to the latest clinical services and surgeries available; to rehabilitation. We also offer wellness programs and public health services that ensure our communities are the healthiest they can be. Our caring, highly trained physicians and staff are committed to patient safety and patient satisfaction.
Who We Are
With more than 11,000 team members, Tower Health includes Reading Hospital, a teaching hospital based in West Reading; Brandywine Hospital in Coatesville; Chestnut Hill Hospital, a teaching hospital in Philadelphia; Jennersville Hospital in West Grove; Phoenixville Hospital in Phoenixville; and Pottstown Hospital in Pottstown. We also operate Reading Hospital Rehabilitation at Wyomissing and Reading Hospital School of Health Sciences, and we have a comprehensive physician network. All of our facilities participate in our partnership with the UPMC Health Plan.
Collaboration across Tower Health enables our hospitals, providers, leadership and staff to leverage best practices across the health system. Our patients benefit from access to a broad range of services — all right here in our region.
Recognition
Our hospitals have received national recognition for advanced care in areas such as neurosurgery and stroke, cardiac and vascular surgery, trauma, hematology and oncology. Reading HealthPlex, which opened at Reading Hospital in October 2016, combines state-of-the-art technology and world-class design to make the HealthPlex one of the most sophisticated surgical centers and inpatient facilities in the region.
Commitment
At Tower Health, we have a rich history of providing high-quality, cost-effective care in the communities we serve. As the healthcare industry continues to change, one thing remains steadfast: Tower Health’s commitment to Advancing Health, Transforming Lives.
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IndustryHealthcare
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No. of Employees11,000+
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Website
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Jobs Posted2080
