Job Description

Job Descriptions



Company Description

McDonalds is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the food service industry, our legacy of innovation and hard work continues to drive us.
From drive thru updates to delivery to mobile order and pay, we are innovating quickly and growing. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonalds, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

While most of us are working remote during COVID-19, we're excited to get back to our state-of-the-art headquarters in the booming West Loop of downtown Chicago! It's set up to be a global hub that cultivates collaboration:

* Take a class at Hamburger University
* Sample future items in our Test Kitchen
* Utilize the latest technology to connect with your team around the globe

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone. We are interested in people who enhance our company culture: Does this role interest you? We encourage you to apply even if you dont meet every single requirement!

Job Description
US IT DMB program management

* Maintain initiative roadmap, schedule, and dependency relationships
* Create frequent program communications
* Conduct regular meetings with initiative project managers & cross-functional teams
* Ensure US IT technical delivery matches US Marketing milestones
* Escalate issues from project managers
* Align with other US IT Program Managers for consistency of processes, escalation, and reporting
* Budget creation, tracking, reporting
* Takes the lead relationship role in service provider(s) within the US, working closely with VMO team
* Work closely with US Product Support and VMO team to address field issues
* Managing and coordinating with cross functional US and Global teams to provide a holistic solution to the US market that meets the stakeholder expectations

Technical product ownership

* US DMB program accountability
* Indoor and outdoor DMB daily operations
* outdoor DMB rollout
* Support of upcoming tech rollout e.g. Bluetooth Technology
* Coordination /oversight of 24x7 VIP issues with support teams
* Apply project management practices to facilitate on-time and on-budget delivery of multiple interdependent initiatives relevant to US business objectives
* Maintain knowledge of each initiatives' milestones, from requirements definition to testing, integration, pilot, and deployment
* US omni-channel
* Define omni-channel roadmap with US Marketing & Corp IT
* Align omni-channel roadmap with US Mobile, US Kiosk, US POS, and US Web teams

People management

* DMB team organizational structure
* Day-to-day management
* Work with director to allocate people resources to projects
* Prioritize work streams to meet business expectations
* Maintain relationships with DMB/CMS vendor

Stakeholder management

* US Marketing, Corp IT, US Digital, DMB development vendor, omni-channel vendor, and the US Owner Operator Restaurant Technology Boards Customer Experience sub-team

Success in this role requires an appreciation of the 24-hour restaurant business day, essential to understanding customer needs and the environment in which customers and crew interact. These solutions must accommodate simple consistent installation to 14,000+ restaurants with minimal need for technical support.

The ideal candidate has a proven track record of prioritizing and delivering multiple successful solutions, planning complex projects, effective organizational skills, and communication expertise complimented by a strong technology background and understanding of McDonald's business.

Although based in our Chicago Headquarters location, occasional travel will be required

Qualifications
Requirements

* 5+ years Project Management experience
* 10+ years professional work experience
* Strong verbal and written communication skills
* Solid understanding of the software development lifecycle
* Customer service focus and empathy for 24x7 business cycle
* Ability to cultivate and maintain strong working relationships
* Ability to assemble and clearly communicate technical information to all levels of the organization
* Desire to thrive in a fast-paced, often changing, and sometimes ambiguous environment
* Ability to balance multiple competing priorities successfully
* Ability to understand and manage complex technology solutions
* Passion for omni-channel marketing
* Energetic, enthusiastic, organized, and customer-focused with a strong attention to detail.
* Desire and ability to build strong, cohesive relationships at all levels of the organization up, down, and across
* Self-driven leader who actively works to remove barriers to achieving results
* Demonstrated technical acumen
* Bachelor's Degree in IT or business with related experience

Preferred

* McDonald's business experience / restaurant experience
* Mobile or digital experience
* Knowledge of McDonald's POS, cashless, back office, and other restaurant technologies

Education Requirements

Undergraduate

Additional Information
McDonalds is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact recruiting.supportteam@us.mcd.com

McDonalds provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.