Job Description

Additional Work Location(s) :

About the Role

As the Customer Care Representative, you will be responsible for delivering exceptional communication to external and internal customers. Responsibilities include extensive customer contact, problem-solving and analyzing customer information, reviewing business procedures, and making recommendations.

Your Team

You will report into the Customer Care, Supervisor.
What You Will Do

* Maintain daily communications with customers as directed, to ensure resolution and proper follow-up leading to customer satisfaction.
* Obtain and evaluate all relevant information to handle product and service inquiries (ie. provide pricing and delivery information). Process orders and requests.
* Organize workflow to meet customer timeframes.
* Direct requests and unresolved issues to the designated resource (ie. Internal departments).
* Keep records of customer interactions and transactions.

What You Need

* High School Diploma or equivalent.
* Minimum of 3 years of order management customer service experience.
* Knowledge of ERP Systems (ie. SAP) and CRM applications (ie. MS Dynamics). Willingness to learn other applications and programs required.
* Ability to work with urgency and handle stressful situations with customers.
* Excellent verbal and written communication skills.

What is Nice to Have

* Data collection and ordering
* Analysis and problem-solving
* Customer service orientation
* Adaptability
* Initiative

What Makes You Eligible

* Be willing to work in an office in Richardson, TX.
* Able to successfully complete a background investigation and drug screen as a condition of employment.

What We Offer

* Opportunity to collaborate with talented teams across the world.
* An inclusive and diverse work environment that fosters career development opportunities.
* Tuition Reimbursement.
* Excellent discounts on HARMAN and Samsung products.
* Competitive wellness benefits.

LI-EC1

HARMAN is an Equal Opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or Protected Veterans status. HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation. (www.harman.com)