Enterprise Desktop Support Technician
Posted on: 31 Jan 2021
Burlington, NC
Job Description
Enterprise Desktop Support Technician This position will report to the IT Supervisor, Desktop Support. The qualified candidate will be responsible for: * Provide Tier 2 support for computer systems, peripherals and mobility devices. * Routinely provide Desktop Support assistance to LabCorp employees which includes but is not limited to the installation and troubleshooting of PC based software applications and networked PC Systems in a Microsoft Windows networked environment. * Routinely provide support for multi-function printing and scanning devices in a networked environment. * Provide end user support for corporately managed mobility devices which includes but is not limited to PDA, tablet computers and smart phone devices. * Establish and troubleshoot network connectivity for end user devices connected to local Ethernet, wifi and third-party broadband networks. * Create and maintain documentation for software applications and hardware systems. * Participate as a member of a project team and complete assigned tasks. * Create and update service records according to departmental procedures. * Project work as assigned.
Requirements
License/Certification/Education: Normally requires a B.S. Degree in Computer Science w/5+ years of experience.
SKILL REQUIREMENTS * Strong written and verbal communication skills. * Keen problem solving and analytical skills. * Excellent customer focus and orientation. * Proven soft skills (courtesy and conflict management) * Multi-tasking proficiency. * Detail-oriented and organized workflow. * Ability to troubleshoot independently and efficiently to meet service level agreements. * Proven team player. * Flexible to working as business needs require. * Good interpersonal skills.
Shift
1
Schedule
Monday - Friday 8:00am - 5:00 PM
Laboratory Corp.
Burlington, NC
Laboratory Corporation of America Holdings operates as an independent clinical laboratory company worldwide. It operates in two segments, LabCorp Diagnostics (LCD) and Covance Drug Development. It offers various clinical laboratory tests, such as blood chemistry analyses, urinalyses, blood cell counts, thyroid tests, Pap tests, hemoglobin A1C and vitamin D products, prostate-specific antigens, tests for sexually-transmitted diseases, hepatitis C tests, microbiology cultures and procedures, and alcohol and other substance-abuse tests.
The company also provides testing services in the areas of women's health, allergy, diagnostic genetics, cardiovascular disease, infectious disease, endocrinology, oncology, coagulation, pharmacogenetics, toxicology, and medical drug monitoring; and esoteric testing, cancer diagnostics, and other complex procedures. In addition, it provides technology-enabled solutions, including a suite of applications to enable patients, healthcare providers, health systems, accountable care organizations, and insurers with convenient and secure access to LCD’s data and services, as well as billing for laboratory services. Further, it offers end-to-end drug development, medical device, and diagnostic development solutions from research to clinical development and commercial market access.
The company primarily serves managed care organizations, biopharmaceutical companies, physicians and other healthcare providers, hospitals and health systems, governmental agencies, employers, patients and consumers, contract research organizations, academic institutions, and independent clinical laboratories. Laboratory Corporation of America Holdings has collaborations with the Boston University, Columbia University, Duke University, Johns Hopkins University, The Mount Sinai Hospital, the University of Tennessee, Yale University, and QIAGEN N.V. The company was founded in 1971 and is headquartered in Burlington, North Carolinia.
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IndustryHealthcare
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No. of Employees61,000
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Website
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Jobs Posted3756
