Representative A-District Business Service
Posted on: 31 Jan 2021
Springfield, MA
Job Description
Perform a variety of complex duties associated with analyzing technical documents received from field personnel. Review and maintain Field Operations, Emergency Response Team, Substation Maintenance and Field Engineering records. Receive and respond to internal and external customer inquiries and complaints while maintaining a positive customer experience. Investigate and analyze a variety of reports associated with Meter Service assignments and STORMS requirements to meet goal initiatives. Perform other administrative duties as assigned.
* Assist internal and external customers.
* Gather, review, analyze, prepare and process comprehensive data for numerous record systems including but not limited to STORMS, DARS, ARCOS, Maximo, Workday, Workforce.
* Representatives will be expected to be proficient in most of the aforementioned systems.
* Process multiple department payrolls and have knowledge of company policies and union contracts to determine comprehensive pay issues.
* Handle sensitive customer account information.
* Timely completion of records in accordance with applicable company policies and procedures.
* Assist in the instruction and training of new and less experienced representatives as required.
* Support emergency restoration efforts for Eversource Energy.
JOB SPECIFICATIONS
A High School Diploma or the equivalent and 5 years experience required. Customer Service background is highly desirable but not required. The selected candidate must be able to work as part of a team, have the ability to perform multiple tasks concurrently, possess good organizational skills and maintain a high degree of initiative and dependability. The select individual must know most aspects of the Admin Support Reps duties and systems. The individual will be required to travel to other Area Work Centers when needed. This position is being simultaneously posted internally and externally, please submit a resume along with your online application.
Worker Type:
Regular
Number of Openings:
1
Eversource Energy
Hartford, CT
About Eversource
New England's largest energy delivery company, with approximately 3.7 million electric and natural gas customers in Connecticut, Massachusetts and New Hampshire.
The approximately 8,000 men and women of Eversource bring a strong commitment to providing safe, reliable and sustainable electric, gas and water service
Eversource is New England’s largest energy delivery company, safely and reliably delivering energy to approximately 3.7 million electric and natural gas customers in Connecticut, Massachusetts and New Hampshire.
Connecticut: Our electric service territory includes 149 towns and covers 4,400 square miles. Our natural gas service territory includes 74 towns and covers 2,632 square miles.
Massachusetts: Our electric service territory includes 140 towns and covers 3,192 square miles. Our natural gas service territory includes 51 towns and covers 1,067 square miles.
New Hampshire: Our service territory includes 211 towns and 5,628 square miles.
Serving the neighborhoods where we live and work.
Coming together in good weather and bad.
Taking care of problems before they’re problems.
Heading out in the storm when others head home.
Connecting you to solutions for savings.
Working together for a better tomorrow.
In 2012, Northeast Utilities and its operating companies Connecticut Light & Power, Public Service of New Hampshire, Western Massachusetts Electric and Yankee Gas merged with NSTAR Electric & Gas to better serve New England.
On December 4, 2017, Eversource closed the deal on an acquisition of Aquarion Water Company, making Eversource the only electric company in the U.S. that also owns a water utility. Aquarion serves 230,000 water customers in Connecticut, Massachusetts and New Hampshire.
Combined, we power the possible for New England.
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IndustryEnergy/Utilities
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No. of Employees8,084
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Website
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Jobs Posted387
