Job Description

Job Description:
This role is for a motivated and talented individual to work in the Application Support team. The candidate will be expected to provide end to end Application Support of in-house and vendor systems and also provide user support as needed. The role requires knowledge of the application support processes such as incident case management, implementation of permanent solutions through automations. Drive Continuous Improvement across the application support landscape. Focus on ticket reduction, application stability, and automation of manual processes. Collaborate with other team members to ensure prompt delivery of ongoing problems, projects, and outstanding tasks.

Ability and willingness be an escalation point to the Level-2 support team as part of the oncall support

Ownership of all issues that are raised to Application Support team, through to closure regardless of which team or Vendor resolves the issue

Working closely with application development teams to identify automation opportunities and solutions to currently manual work practices

Writing scripts to automate the provisioning, monitoring and maintenance of systems in a distributed, enterprise environment

Take part in and manage Incident Management and Problem Management processes to resolve Production issues and root cause analysis, resolution, and reporting Proactively identify common root causes of issues; address to improve overall production stability Assisting in setting up pro-active processes for monitoring, issue avoidance, and improvement of service Develop and maintain good relationships with Lines Of Business. Ensure communication is client focused and professional. Developing and promoting standard operating procedures and creating processes and tooling for operation efficiency Maintain a knowledge base of known defects, issues, process, techniques etc. Update and manage problem tickets appropriately Troubleshoot and resolve system or provisioning issues Exploring new technologies to optimize the delivery and reliability of automation Knowledge of multiple systems, as well as an in-depth understanding of the functionality for these systems

* THIS POSITION CAN BE REMOTE

Product/Technologies Skill sets requirement:

Microsoft: C/Web API,ASP.NET/VB.NET

Web: Java, HTML, HTML5, Javascript, CSS3 , NodeJS , BootStrap

Cloud: AWS, Azure

Frameworks: .NET, Jquery, AngularJS

Scripting: Powershell, BOTs, Python

Databases: SQL Server, MySQL, Stored Procedure Development, Performance Tuning

Other: Dynatrace APM, BizTalk 2013/2009, Mobile Development, SOA, Enterprise Service Bus, Application scalability