Job Description

Job Description:

In this role you must understand and demonstrate all safety policies and procedures. The associate is responsible for the timely pickup, processing, and delivery of inbound and outbound mail. Assist the CDS team in meeting all service level agreements and to provide services and solutions to business partners. The candidate should be able to offer suggestions to improve existing operational processes and procedures. They should also have the ability to demonstrate strong interpersonal skills in order to provide effective customer service.

The Expertise and Skills You Bring (The order of these bullets does not matter)

* 0-2 years of relevant industry experience
* High School diploma or equivalent

* Valid drivers license

* Must be able to lift and carry packages of up to 50 pounds on a daily basis

* Must be able to push hand trucks with loads of up to 200 pounds over distances that may exceed one mile throughout the day

* Must be able to walk or safely drive between multiple buildings in various weather conditions

* Must be able to stand, sit, bend or reach for extended periods on a daily basis

Duties/Task

* Sort and deliver all inbound non-trackable shipments including interoffice mail, newspapers, USPS mail, supply orders and internal distributions with exceptional accuracy and efficiency
* Receive and reconcile inbound non-trackable and trackable shipments
* Scan inbound shipments through X-Ray scanner and report any suspicious shipments to management or the CDS Operations Rep III/IV immediately
* Scan inbound and outbound trackable shipments using the Ship&Track application with exceptional accuracy and efficiency

* Reconcile all trackable shipments against the delivery manifest and deliver the shipments to the business partners within the service level agreement requirements with exceptional accuracy and efficiency
* Pickup and deliver to all mail zones for multiple buildings/routes within the service level agreement requirements using the Ship&Track TA units with exceptional accuracy and efficiency
* Process look-up and return mail with exceptional accuracy and efficiency
* Assist in processing complex look-up mail associated with the processing of white mail
* Process outbound trackable mail through the Ship&Track application with exceptional accuracy and efficiency
* Process outbound non-trackable USPS mail using Pitney Bowes Postage Metering
Machine with exceptional accuracy and efficiency
* Complete cost center and monthly reports from the Pitney Bowes Postage Metering
Machine and distribute them as required
* Order shipping supplies through various shipping vendors and maintain sufficient stock
within the operation to meet the demands of the business partners
* Provide exceptional customer service by assisting business partners with requests for best
practices/cost efficiency, shipment tracking, supply orders, extra pickups and special
requests/inquiries
* Ensure that all required paperwork including delivery manifests, receiving reports, shipping reports and vendor packing slips/manifests are properly completed and filed
each day
* Assist CDS Operations Representative III/IV and management with special assignments as
needed including providing coverage for CDS Operations Representative III as required



Certifications:



Company Overview

At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com.

Fidelity Investments is an equal opportunity employer.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at accommodations@fmr.com or 800-835-5099, prompt 2, option 2 if you would like to request an accommodation.