Job Description

Job Description

To handle all administration for insured cargo claims, including both pursuing payment from insurance companies as well as legal liability claims from responsible transportation carriers. Being a strong advocate for our insured customers.

Demonstrate the ability to accurately and professionally perform all job tasks including:

1. Evaluate claims as assigned, determine the best approach for resolution, and execute this approach.
2. Research and evaluate evidence to make handling decisions for customer claims.
3. Demonstrate superior customer service skills.
4. Systematic and periodic follow-up with relevant parties until claims are closed.
5. Work with clients, carriers, and agents as needed to educate on the claims process. Strive to maintain and protect clients' interests.
6. Demonstrate the ability to successfully obtain recoveries from responsible parties in a timely manner.
7. Maintenance of a full claim load as indicated by supervisor.
8. Ability to understand, manage, and prioritize with a sense of urgency.
9. Complete and accurate file maintenance, including policy files, branch files, computer files, correspondence, and telecommunications.
10. Demonstrate understanding and knowledge of basic computer programs including Outlook, Word, Excel, and various internal systems. Continued education of computer programs as necessary.
11. Demonstrate ability to communicate professionally via email and phone.
12. Demonstrate an understanding of when to escalate issues to the attention of Supervisor/Manager.
13. Exhibit a curious nature in review of all business operations. Communicate clearly the basis for any concerns or issues in writing to Supervisor.
14. Proactive identification of opportunities for process improvement, and communication to Supervisor.
15. Willingness to assist with various other teams or sections of the Risk Management department as requested by Supervisor.
16. Ability to work with team members and maintain a positive, collaborative work environment.
17. 100% compliance with all Expeditors CHQ employment policies.

Qualifications

Minimum two years office experience or demonstrated equivalent. Minimum two years experience with commercial insurance lines on the insurer, broker, or corporate consumer side. Experience with marine cargo insurance or freight forwarding, logistics, or risk management industries encouraged, but not required. Fifty-two hours of training credits are required in each calendar year and an ongoing pursuit of education.

This job will be work-from-home until Expeditors corporate headquarters offices reopen following guidance the Washington State Governor's Office. At that time, the job will be full-time onsite in downtown Seattle, WA.

Additional Information

Courses and Certifications to be completed timely after hiring:

1. Completion of the Expeditors Insurance Course exam.
2. Completion of the Facilitation Course & Presentations Course
3. Completion of Washington State Property & Casualty Insurance Producer License