Job Description

Key Responsibilities:

Develop client relationships

* Follow up on client feedback in a timely manner to provide quick resolution of all issues
* Proactively solicit client feedback
* Proactively market the groups services

Staff development

* Active involvement in the recruitment and training process
* Coach, mentor and develop staff
* Provide staff with ongoing, constructive feedback for continuous improvement
* Assist with preparation and delivery of staff performance reviews

Production / Operations

* Responsible for the teams productivity, quality and continued assessment of work
* Supervise day-to-day operations for a particular shift. Ensure proper utilization of staff resources; and ensure service levels are met at all times
* Manage special projects assign resources, provide direction, follow-up on progress and engage with clients
* Provide direction to shift staff to ensure consistent processes and goals
* Work closely with WFCs and Supervisors and collaborate with global hubs, WFCs and managers
* Use feedback mechanism and quality metrics to manage teams performance
* Identify professional and technical development for individual staffs needs and encourage learning
* Manage /escalate issues promptly

Fill-in as Workflow Coordinator as and when required

Assist manager with reporting tasks when required

Participate and contribute to departmental initiatives

Qualifications:

* Advanced knowledge of industry standard desktop publishing applications essential
* 2-5 years shift supervisory experience in a large presentations/graphics center running one or more shifts - essential
* Bachelors degree with 2-5 years or above of relevant work experience in a corporate, service-oriented environment OR demonstrated ability to meet the job requirements through a comparable work experience
* MS Office certification desirable

Skills:

* Advanced knowledge of Microsoft Office essential
* Advanced knowledge of Adobe Creative Suite (i.e. Illustrator, Photoshop, InDesign, Acrobat Professional) essential
* Exceptional written and verbal skills
* Analytical and conceptual skills
* Coaching and mentoring skills

Competencies:

* Strong interpersonal, customer service and communication skills (oral and written)
* Strong organizational, planning and teamwork skills
* Ability to work in a fast-paced environment , multi-task and cope with pressure
* Ability to enforce processes, policies and procedures

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Job Family Group:

Operations - Core

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Job Family:

Document Support

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Time Type:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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