Job Description

Purpose of Job

We are currently seeking a talented KPI Business Technologist Analyst Senior Level for our San Antonio, TX facility or 100% Remote Work Environment.

The candidate selected for this position is going to get to work with the KPI Team in USAAs Chief Administrative Office (CAO). They will work to develop, maintain, and report on CAOs catalog of critical KPIs to our senior leadership on a regular basis. They will also support the efforts to automate processes that enable this KPI program.

Serves as liaison between the business and technology aspect of the IT/IS Services. Actively consults, plans, organizes, and manages services; including resources (time and budget) for the most efficient and effective technology utilization. Implements new frameworks and governance programs, consults on selection of technology or solutions, and works as SME on implementations.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For, and we've ranked among Victory Media's Top 10 Military Friendly Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.

USAA Careers - Award Winning Workplace (17 seconds)

USAA Careers World Class Benefits (31 seconds)

* Identifies and manages existing and emerging risks that stem from business activities and the job role.
* Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
* Follows written risk and compliance policies and procedures for business activities.
* Oversees and helps coordinate the development of programs and processes to identify business needs and technology opportunities.
* In partnership with IT, review plans and solutions to ensure the full exploitation of technology and employment of industry recognized best solutions.
* Acts as project liaison/consultant for user groups developing Technology requirements.
* Identifies project requirements and through the identification of manpower and user requirements, identifies and brokers internal and external resources.
* Performs contract reviews and monitors contractual compliance.
* Monitors IT/IS performance and / or in sourced performance against evaluation criteria defined with contracts/internal agreements.
* Provides validation, and review of vendor/affiliate invoices
* Facilitates issue dispute resolution and ensure action plans are created and monitored for delegation of services.
* Ensures adherence to established guidelines, policies, and procedures and submits recommendations for project enhancements.
* Responds to requests from management for analysis of systems processes, procedures, and policy studies and analysis.
* Reviews and assesses alternative processes and recommends changes to current processes, procedures, and policies.
* Reviews, prioritizes, and coordinates unit workload.
* Negotiates requirements and prioritizes all levels of management.
* Coordinates schedules of reports and data input to ensure timeliness and accuracy of the financial data.
* Monitors internal external customer opportunities to anticipate and satisfy changing internal and external customer needs.
* Analyzes current critical business operations and investigates method to redesign, sustain, and reinvent optional business processes such as the redesign of SLAs and service descriptions.
* Develops governance agreements with customers and internal suppliers.

Requirements

* Bachelor's Degree or 4 additional years of related experience beyond the minimum in lieu of a degree.
* 6 years of related experience and accountability analyzing complex business and technology issues and requirements and developing and/or implementing technology solutions in IT/IS Ops and/or Technology oversight or Governance experience.
* Prior Experience with /within Technology delivery group.
* Capable of conceptual and analytical thinking, able to understand, analyze, and synthesize complex business and technology requirements, issues and strategies.
* Experience monitoring IT and / or IS performance and SLA metrics.
* Knowledge and understanding of Third-Party Risk and/or Affiliate oversight.
* Excellent communication skills (oral and written) and capable of building strong relationships within the multiple layers of any organization (i.e. Business partners, Committees and the IT/IS Leaders).

*Qualifications may warrant placement in a different job level*

When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.

Preferred

* Experience developing and cataloging KPIs
* Experience with data management
* Experience with reporting and dashboards
* Some program/project management experience

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $88,200 - $158,900 *(this does not include geographic differential it may be applied based on your work location)

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

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USAA Total Rewards

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.

USAA also offers a variety of on-site services and conveniences to help you manage your work and personal life, including seven cafeterias, two company stores and three fitness centers.

Relocation assistance is not available for this position.

For Internal Candidates:

Must complete 12 months in current position (from date of hire or date of placement) or must have managers approval prior to posting.

Last day for internal candidates to apply to the opening is 2/2/21 by 11:59 pm CST time.