Job Description

Careers with LHI. Our focus is simple. We're innovators in cost-effective health care management. And when you join our team, you'll be a partner in impacting the lives of our customers, and employees. We've joined OptumHealth, part of the UnitedHealth Group family of companies, and our mission is to help the health system work better for everyone. We're located on the banks of the beautiful Mississippi River in La Crosse, Wis., with a satellite office in Chicago and remote employees throughout the United States. We're supported by a national network of more than 25,000 medical and dental providers. Simply put, together we work toward a healthier tomorrow for everyone. Our team members are selected for their dedication and mission-driven focus. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)

Primary Responsibilities

* Assist Event Operation Center Manager in the day-to-day management, operation, planning and implementation to ensure department objectives are fulfilled per the various contractual requirements.
* Administer department/Company policy and procedures to include: handling employee issues, monitoring PTO and overtime, timesheet approval, interviewing, oversight of new hire orientation and routine departmental tasks.
* Supervise EOC Center of Excellence staff to ensure that productivity and quality standards are met. Ensures training, development and individual productivity of staff.
* Responsible for the oversight of training and maintenance of Network Providers/Practitioners to ensure performance of quality services that result in successful event fulfillment.
* Oversee the initial and continuing education training for providers and practitioners pertaining to group event services.
* Responsible for the development and impmentation of training material for all internal roles within the EOC, to include classroom instruction, monitoring and ongoing education of EOC team members.
* Provide guidance to staff for provider inquiries, concerns, complaints, appeals and grievances. Manage and promote provider and customer satisfaction.
* Create and maintain policies and procedures for training standards, contract compliance, and quality industry standards of these practices
* Works cross-functionally, making recommendations or clarifying information to assist in closing gaps that are identified or meeting customer expectations
* Evaluates current processes, compare to relevant standards or specifications and identify gaps in compliance or performance
* Develops understanding of customer requirements and/or expectations and anticipate needs to determine appropriate course of action

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

* Bachelor's Degree in Business or other related field
* Minimum 2 years similar or related work experience to include supervisory or leadership experience required or equivalent combination of education, experience and/or applicable military experience will be considered
* Must be willing to adapt to a Central Time Zone schedule between 8:00 AM - 5:00 PM
* Must also be willing to travel on an occasional basis
* If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas, In addition, employees must comply with any state and local masking orders.

Preferred Qualifications

* National Career Readiness Certificate
* Experience with distance learning software
* Understanding of medical and dental providers and associated troubleshooting techniques
* Demonstrated ability to build and maintain long-term relationships with health care Providers
* Database experience
* SharePoint, Learning Management System (Moodle) experience
* Ability to identify and facilitate appropriate training techniques
* Proficient computer skills with Microsoft Office
* Excellent verbal and written communication skills
* Ability to influence and negotiate through use of verbal, written and interpersonal means with a diverse group of people/disciplines at all levels of an organization.
* Ability to work in a fast-paced environment, flexible and adaptable to changing situations
* Ability to lead and direct the abilities of others required as well as manage and monitor performance
* Excellent teamwork and leadership skills
* Ability to perform detailed work with a high degree of accuracy
* Strong analytical thinking; multi-tasking, organizational and time management skills
* Must be able to problem solve and propose solutions; ability to demonstrate an appropriate level of assertiveness in performing work responsibilities under extreme deadlines

UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

Some of the steps we've taken to ensure employee well-being include:

* Launched our ProtectWell app and UnitedCARES program to help ease the burden and stress for our UnitedHealth Group team members and their immediate family affected by COVID-19
* Daily updates from our CEO Dave Wichmann to support and inspire team members during this challenging time
* Onsite social distancing and increased sanitization measures for employees who have been welcomed back to our offices
* Fully cover the COVID-19 healthcare costs for our employees
* Employees who self-identify as high risk or who live with someone who is high risk have been asked to remain working from home

You can learn more about all we are doing to fight COVID-19 and support impacted communities: click here.

What we do defines who we are. Take a deeper look at how we're providing support during this global health crisis and search for a way you can get involved. View our COVID-19 Resources Page: click here.

Colorado Residents Only: The annual range for Colorado residents is $53,300 to $95,100 Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.