Job Description

When youre part of the team at Thermo Fisher Scientific, youll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and youll be supported in achieving your career goals.

Location/Division Specific Information

Chromatography and Mass Spectrometry Division; HPLC; West Palm Beach, FL

Our CCS business is comprised of a comprehensive consumables portfolio that complements our Chromatography and Mass Spectrometry (CMD) instrument businesses offering our customers both product choice and chemistry innovation in: Sample Handling, Sample Preparation, LC Columns & Accessories and GC Columns & Accessories. Our consumables serve a wide-range of markets, offering solutions for our pharmaceutical, food and beverage, forensic and toxicology, proteomics, clinical, and environmental customers.

How will you make an impact?

Strong technical support is a key differentiator for our products and in the marketplace. You will enable our customers success by supporting them to get the best from our products and efficiently resolve problems. By investigating and understanding the cause of product issues you will help to drive continuous improvement of our products and identify areas for innovation

What will you do?

Provide international support our customers to troubleshoot issues, optimize methods, and resolve technical problems of our analytical instrumentation

Investigate reported product failures and preform analysis to determine cause of the problem

Work with quality engineers and other functions to ensure identified failures are escalated for appropriate action

Provide efficient communication of field feedback to all relevant departments in order to continuously improve our product quality

Develop and create technical training materials

Participate in Application Requests, Product Improvement & Escalation Calls

Support technical trainings for our service organization

How will you get here?

Education

Masters or Bachelors degree in a scientific or technical field with a background in chemistry, biochemistry preferred; Minimum education required: GED/HS Diploma completed scientific education with 4 + years relevant work experience

Experience

Experience in the use of HPLC instrumentation and consumables required

Experience troubleshooting Chromatography instruments, columns and application issues

Experience in method development and optimization of HPLC or Nano LC applications

Knowledge, Skills, Abilities

Strong organizational skills, structured working style and attention to detail

Self-confidence and excellent verbal and written communication skills

Affinity to technical contexts, combined with strong critical thinking and problem solving capabilities

Ability to prioritize, and work in a dynamic and evolving environment

Take ownership of tasks and drive them to completion within agreed timelines

Ability to work effectively in a team environment

Substantial experiences in analytical technology, ideally HPLC, as a user, service technician or in a support role

Hands-on experience with LC/MS systems and software

Microsoft Office Software is your daily business

Very good verbal and written skills in English

Demonstrate the Thermo Fisher values (The Four Is) Integrity, Intensity, Innovation, and Involvement

At Thermo Fisher Scientific, each one of our 75,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular missionenabling our customers to make the world healthier, cleaner and safer.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.