Job Description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a Quality Analyst Sr within PNC's Retail Lending organization, you will be based in Cleveland, OH or Pittsburgh, PA.

As part of the Retail Lending Rate Management team you will play a critical role in changing rates for both new and existing customers. As indices, such as Prime rate, change there are many loan contracts that require accurately updating rates on a daily, weekly, monthly and quarterly basis. The team also works with vendors who host the technical pricing engines to implement price changes for new originations. The team is seeking creative ways to automate these process, incorporating new tools and scripts.

You would support the development of quality assurance strategies, processes, guidelines and control plans which assure quality and reliability of rate changes. Join our team of detail-oriented, diligent analysts in preventing rate discrepancies and making banking easy.

Job Description

* Assists in the execution of a quality control program within a defined department of the organization. Under supervision, enables adherence with quality management programs. Assists in the execution of the quality program, identifying opportunities for enhancement where applicable. Supports the development and continuous improvement of the quality management system.
* Generates reports for distribution to various users in the organization, customers, or suppliers.
* Leads quality improvement initiatives; works to develop and improve quality levels; provides training, coaching and feedback. Provides conclusions and recommendations for issues and/or continuous improvement projects.
* Conducts quality analysis; identifies systemic issues, executes on effective root cause analysis and corrective actions.
* Supports the development of quality assurance strategies, processes, guidelines and control plans which assure quality and reliability of products and services.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

* Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
* Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Competencies

Accuracy and Attention to Detail Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.

Analytical Thinking Knowledge of techniques and tools that promote effective analysis and the ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business.

Coaching Others Knowledge of coaching concepts and methods; ability to encourage, motivate, and guide individuals or teams in learning and improving effectiveness.

Customer Support Policies, Standards and Procedures Knowledge of the organization's customer support policies, standards and procedures and ability to guide customers on all company interactions.

Data Gathering and Reporting Knowledge of and ability to utilize tools, techniques and processes for gathering and reporting data in a particular department or division of a company.

Decision Making and Critical Thinking Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.

Internal Controls Knowledge of and ability to create, implement, evaluate and enhance processes in internal controls.

Managing Multiple Priorities Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.

Quality Management Knowledge of quality management methods, tools, and techniques used to create and support an environment that meets the needs of the organization.

Work Experience

Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.

Education

Bachelors

Disability Accommodations Statement:

The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com.

The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.

Equal Employment Opportunity (EEO):

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

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