Job Description

Job Location: Oriskany, NY

Role Value Proposition:

Global Operations (Global Ops) focuses on creating positive experiences for MetLife customers and helping the company make the best use of its global resources. Were looking for unique talent with fresh perspectives that can propel innovation. In this role you will provide quality customer service by processing dental claims in a timely and efficient manner

Key Responsibilities:

* Responsible for adjusting and processing claims received through various work queues; including returned correspondence
* Assists in the responsibilities for the overall support of the Provider Control Unit such as researching and analyzing information to handling and correcting discrepancies
* Assisting with daily inventory by effectively work load balancing in Daily Work Assignments
* Utilizes multiple mainframe, PC and Internet based systems
* Recommend appropriate process improvement opportunities regarding system enhancements and documentation/standard operation procedures (SOPs) updates

Essential Business Experience and Technical Skills:
Required:

* High School Diploma
* Strong analytical and research skills
* Possess a positive attitude and drive with the ability to promote team work throughout the organization
* Intermediate knowledge of Microsoft Office
* Ability to work independently with minimum supervision with the capability to adapt to a constantly changing environment

Preferred:

* Strong communication skills, both written and oral.
* Demonstrated critical thinking in activities requiring analysis, investigation, and/or planning.

At MetLife, were leading the global transformation of an industry weve long defined. United in purpose, diverse in perspective, were dedicated to making a difference in the lives of our customers.

MetLife:

MetLife, through its subsidiaries and affiliates, is one of the worlds leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are one of the largest institutional investors in the U.S. with $651 billion of total assets under management as of September 30, 2020. We are ranked 48 on the Fortune 500 list for 2020. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife. For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

Requisition : 115896