CIB - MD, Wholesale Lockbox Operations Manager – Digital & Platform Services

JPMorgan Chase & Co.
0 reviews

Posted on: 30 Jan 2021

Chicago, IL

Apply on Company site Save this job

Job Description

We are seeking a Managing Director level candidate to lead the Wholesale Receivables operation. The role will report directly to the head of Receivables Operations and will sit on the Receivables Operations Management Team. The successful candidate will lead a large-scale operation, drive and influence the strategic direction of the business, and ensure best in class delivery for our clients. This role will also interact and collaborate with senior management, external clients, and internal partners in Technology, Sales, Product, and Market.

This role is ideal for a highly motivated individual with advanced leadership skills and proven ability to successfully run a large scale operation in a fast-paced, dynamic and challenging environment; develop and execute on key initiatives; problem solve and manage risk; as well as have strong interpersonal and communication skills.

As a Wholesale Lockbox Operations Leader, specific responsibilities will include, but are not limited to the following:

Leading a highly diverse domestic and global operations team comprised of 1,900 overtime and non-overtime eligible employees

Creating a great and inclusive culture, enhancing our employee engagement, and attracting, developing, and retaining the best, most diverse talent

Unwavering commitment to Diversity and Inclusion

Managing capacity planning in a production environment consisting of receipt of mail, manual and high-speed document extraction, imaging, data entry and document mail-out and continuously looking for process improvement opportunities

Driving results by managing people, risk and process to exceed productivity, quality, and timeliness standards and effectively meeting or exceeding budget targets

Developing innovative solutions and cost-efficient processes and cost-efficient controlled processes to delight our clients and increase business value

Requirements:

10+ years management/leadership experience in a business discipline, or relevant work experience in an Operations environment preferred

Experience leading a complex global operation and organizational /operational change initiatives

Strong leadership, organizational, prioritization, problem-solving, analytical, team-building, communication and interpersonal skills

Commercial mindset attitude of personal accountability for the Firms resources

Strong partnership record and ability to build effective relationships with partners in Product, Sales, Service, Technology, Compliance

Excellent financial skills, ability to create and manage budgets

Strong experience managing and solving problems with data

Sound judgment and experience making high-impact decisions with ownership of outcomes

Ability to travel and ability to work non-traditional hours and/or additional hours as business needs arise

This position may require you to work non-traditional hours and/or additional hours as business needs arise

JPMorgan Chase & Co.

New York, New York

JPMorgan Chase & Co. operates as a financial services company worldwide. It operates in four segments: Consumer & Community Banking (CCB), Corporate & Investment Bank (CIB), Commercial Banking (CB), and Asset & Wealth Management (AWM). The CCB segment offers deposit and investment products and services to consumers; lending, deposit, and cash management and payment solutions to small businesses; mortgage origination and servicing activities; residential mortgages and home equity loans; and credit card, payment processing, auto loan, and leasing services.

The CIB segment provides investment banking products and services, including corporate strategy and structure advisory, and equity and debt markets capital-raising services, as well as loan origination and syndication; cash management and liquidity solutions; and cash securities and derivative instruments, risk management solutions, prime brokerage, and research.

This segment also offers securities services, including custody, fund accounting and administration, and securities lending products for asset managers, insurance companies, and public and private investment funds. The CB segment provides financial solutions, including lending, treasury, investment banking, and asset management to corporations, municipalities, financial institutions, and nonprofit entities, as well as financing to real estate investors and owners.

The AWM segment offers investment and wealth management services across equities, fixed income, alternatives, and money market fund asset classes; multi-asset investment management services; retirement products and services; and brokerage and banking services comprising trusts, estates, loans, mortgages, and deposits. The company also provides ATM, digital covering online and mobile, and telephone banking services. JPMorgan Chase & Co. has a collaboration agreement with Chicagoland Chamber of Commerce. The company was founded in 1799 and is headquartered in New York, New York.