CCB - ED, Operations Digital Product Lead
Posted on: 30 Jan 2021
Wilmington, DE
Job Description
We are seeking a highly motivated relationship manager to help define the Digital and Operational Product Alignment for CCB. This role will represent Operations and partner with digital Product Owners, and the LOBs to create transparency and aid in the execution against the deployment of digital capabilities, with a lens toward customer obsession and optimization of our carbon footprint. Collaboration with other business and Digital product owners will be required to develop a truly customer obsessed Omni channel experience.
This position requires the ability to quickly learn new areas and content, work simultaneously with multiple products and business units, and balance multiple initiatives. Candidates should have excellent written and oral communication skills, strong interpersonal skills, and outstanding analytical and research skills, as well as a passion for digital and emerging technologies. The successful candidate will be a broad thinker with the ability to inspire confidence from, and to collaborate closely with Operational Leaders, Front-office support, Digital, Consumer Bank, and Technology leaders.
Responsibilities
* Partner with Digital, Operations, and IT teams to define and refine its digital strategy. Help translate that strategy into a connection with new and planned initiatives
* Coordinate understanding of digital roadmaps and initiatives that impact Operations and to help optimize the firms carbon footprint
* Form strong, productive relationships within Digital and Operations and IT organizations to advance shared objectives
* Manage communications and cross-functional forums to inform, discuss, and escalate, as appropriate both within Digital and with Operations. Includes building and presenting executive updates and business reviews
* Educate on the latest digital innovation including areas that will help the Operations team drive their objectives, their business and the customer experience
* Provide meaningful measurements and accompanying insights that represent progress against stated goals and key business metrics
* Analyze and synthesize key insights from analytics, user experience research, competitive and market analysis, and company information to provide context and perspective and to help drive priorities
Qualifications
* 5+ years of relationship management, product management, and/or relevant strategy experience
* Digital and/or Operations experience preferred
* Ability to influence stakeholders with diverse points of view - with ability to influence people at all levels across a broad variety of job functions
* Structured thinker, plus effective communicator with excellent written and oral communication skills
* Ability to prioritize projects and efforts according to business need and industry trends
* Familiarity with the business services and offerings associated with Chase, specifically within Operations
* Commitment and self-motivation suitable to a start-up team
* Experience with agile product development techniques and practices for speed-to-market is a plus
JPMorgan Chase & Co.
New York, New York
JPMorgan Chase & Co. operates as a financial services company worldwide. It operates in four segments: Consumer & Community Banking (CCB), Corporate & Investment Bank (CIB), Commercial Banking (CB), and Asset & Wealth Management (AWM). The CCB segment offers deposit and investment products and services to consumers; lending, deposit, and cash management and payment solutions to small businesses; mortgage origination and servicing activities; residential mortgages and home equity loans; and credit card, payment processing, auto loan, and leasing services.
The CIB segment provides investment banking products and services, including corporate strategy and structure advisory, and equity and debt markets capital-raising services, as well as loan origination and syndication; cash management and liquidity solutions; and cash securities and derivative instruments, risk management solutions, prime brokerage, and research.
This segment also offers securities services, including custody, fund accounting and administration, and securities lending products for asset managers, insurance companies, and public and private investment funds. The CB segment provides financial solutions, including lending, treasury, investment banking, and asset management to corporations, municipalities, financial institutions, and nonprofit entities, as well as financing to real estate investors and owners.
The AWM segment offers investment and wealth management services across equities, fixed income, alternatives, and money market fund asset classes; multi-asset investment management services; retirement products and services; and brokerage and banking services comprising trusts, estates, loans, mortgages, and deposits. The company also provides ATM, digital covering online and mobile, and telephone banking services. JPMorgan Chase & Co. has a collaboration agreement with Chicagoland Chamber of Commerce. The company was founded in 1799 and is headquartered in New York, New York.
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IndustryBanking/Financial Services
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No. of Employees255,998
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Website
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Jobs Posted9051
