Job Description

Job Descriptions

Job Summary

The Manager, Sales Communications is responsible for leading a subset of the sales communications team. The team is responsible for developing effective internal communications for our residential sales channels in a creative and dynamic way that resonates with target audiences. This individual will be responsible for coaching the team to use data and best practices to develop and disseminate high-quality, brand-aligned, and channel-specific content. The Manager, Sales Communications will be responsible for reviewing the effectiveness of communication strategies and work with his or her direct reports to adjust approaches based on key data and insights. They will review, edit and proofread the work of others but will also write communication content, in addition to creating and reviewing complementary graphics that enhance key messages. The successful candidate is skilled at partnering with leadership at all levels (VPs, Directors, etc.) to gain agreement on complex communication strategies, drive the successful implementation of communication plans as well as gain alignment on appropriate timelines based on internal, external and budgetary resource availability.

Job Description

Core Responsibilities

* Manage cross coordination with divisional and channel partners and prepares for and conducts weekly sales communications pipeline governance call.
* Partners closely with divisional peers to reduce duplication of content by facilitating shared content strategies and facilitates best practice sharing across teams building a One Team atmosphere.
* Coordinates the efforts of content owners to ensure the consistency of look and messaging.
* Builds effective partnerships to understand the business and functional area supported.
* Participates in team, staff, and department meetings.
* Coaches direct reports on quality, creativity, and effectiveness of communications. This includes providing coaching and editing of communications copy (e.g. internal news articles, job aids, videos, etc.), how to effectively use story-telling for Xfinity initiatives and news, visually-appealing graphics that support communications, such as infographics, stylized e-mails and e-mail banners, etc., and how to define metrics, measure, evaluate and deliver reporting as needed to understand the success of projects.
* Provides coaching to the team on how to build effective partnerships with channel and divisional partners.
* Effectively and regularly communicate with leadership teams to gain feedback on quality of communications approach provided by the team.
* Defines and refines team processes to ensure a consistent, quality experience for our partners. These processes include, but are not limited to, the intake process for new requests, how requests are assigned, how requests are scoped, how we communicate and align on the statement of work for the project with the key stakeholders, how we keep partners informed on the progress of the project, how maintenance work is scheduled for content, etc.
* Develop and manage weekly, monthly and quarterly resource planning to ensure both net new communications requests can be fulfilled as well as ensuring the current catalog of communications materials is maintained (refreshed, retired and updated).
* Partners closely with the lead of the Communications Platform team to understand how to best use the sales communications platform to deliver an effective message and create a strong user experience.
* Consistent exercise of independent judgment and discretion in matters of significance.
* Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
* Other duties and responsibilities as assigned.

Minimum Requirements

* Experience managing sales communication professionals.
* Experience writing materials for a sales and/or customer service culture.
* Proficient with Adobe Creative Cloud (InDesign, Photoshop, Illustrator, After Effects, etc.) and Microsoft Office Suite (Outlook, Word, Excel, Power Point, Teams, etc.) as well as file management platforms such as Asana, Smartsheet, and SharePoint.
* Highly skilled in graphic design and experience creating digital content.
* Strong writing skills with demonstrated ability to take on detailed, complex communication requests and turn them into easily digestible, bite-sized deliverables.
* Project management and time management skills, with proven ability to handle multiple competing priorities at once.
* Strong understanding of CMS, HTML/CSS, responsive web design, and other digital technologies.
* Helps to analyze data to identify opportunities in communications effectiveness and provides recommendations to enhance strategy.
* Ability to take on and coach others on detailed, complex communication requests and turn them into easily digestible, bite-sized deliverables.
* Has a flexible writing and editorial style to address multiple audiences, while maintaining the organizations voice.
* Strong research, organizational, planning and learning skills.
* Evaluate effectiveness of communication strategies, tactics and means of measuring results, and tracks changes and trends over time.
* Personal qualities of integrity, credibility; motivated and committed to excellence; positive attitude and can do work ethic.
* Strong interpersonal skills: collaborative, relationship builder, motivates others, promotes team work, excellent written and verbal communication skill.

Employees at all levels are expected to:

* Understand our Operating Principles; make them the guidelines for how you do your job.
* Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
* Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
* Win as a team - make big things happen by working together and being open to new ideas.
* Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
* Drive results and growth.
* Respect and promote inclusion & diversity.
* Do what's right for each other, our customers, investors and our communities.

Disclaimer:

* This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Education

Bachelor's Degree

Relevant Work Experience

5-7 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. Thats why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.