Job Description

Position Summary:

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Essential Job Functions:

· Promote trust and respect among associates

Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
Prepare bakery items per customer requests using proper bakery equipment
Offer product samples to help customers discover new items or products they inquire about
Inform customers of bakery specials
Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink
Recommend bakery items to customers to ensure they get the products they want and need
Use all equipment in bakery such as the refrigerators, freezers, and ovens according to company guidelines
Measure, prepare and mix ingredients according to recipe, using variety of kitchen utensils and equipment
Adequately prepare, package, label and inventory ingredients in merchandise
Check product quality to ensure freshness. Review "sell by" dates and take appropriate action
Properly use kitchen equipment, stove, computerized scale and freezer
Decorate cakes, pastries, cupcakes, cookies and other bakery items
Label, stock and inventory department merchandise
Report product ordering/shipping discrepancies to the department manager
Display a positive attitude
Understand the store's layout and be able to locate products when requested by customer
Stay current with present, future, seasonal and special ads
Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory
Adhere to all food safety regulations and guidelines
Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
Notify management of customer or employee accidents
Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud
Must be able to perform the essential functions of this position with or without reasonable accommodation

Minimum Position Qualifications:

Ability to handle stressful situations
Effective communication skills
Knowledge of basic math
Current food handlers permit once employed

Desired Previous Job Experience

Bakery/Cake Decorating experience
Retail experience
Second language (speaking, reading and/or writing)